House Supervisor

Become a House Supervisor at Santi Support Services

Are you a compassionate, experienced, and highly motivated individual dedicated to making a profound difference in the lives of others? Santi Support Services, a leading NDIS provider in Cranbourne North, Victoria, is seeking a talented and empathetic Key NDIS Support Worker to join our growing and supportive team. This isn't just a job; it's a deeply rewarding opportunity to empower individuals with disabilities, foster their independence, and contribute directly to their well-being within a caring and inclusive environment.

At Santi Support Services, we pride ourselves on delivering truly person-centered care that respects each individual's choices, goals, and unique journey. As a Key Support Worker, you'll be instrumental in achieving this mission, working with a degree of autonomy while having the full backing of our dedicated leadership team. You'll not only provide essential direct support but also act as a valuable point of reference and a positive influence for less experienced team members, shaping the quality of care across our services.

**Position Title: House Supervisor**

**Type of Employment: Full-Time**

**Location: Casey City Council Area Your expertise will be the cornerstone of our participants' daily lives and long-term aspirations.**

**Key responsibilities include**:

- Person-Centered Care Excellence: Proactively ensuring every participant receives care precisely tailored to their NDIS goals and individual needs, consistently demonstrating an understanding of their preferences and support requirements.
- Empowering Daily Living: Providing comprehensive support with a wide range of daily living activities. This includes sensitive personal care, domestic assistance (such as cleaning and meal preparation), facilitating community access, and driving skill development. You'll adapt your approaches within established guidelines, implementing client skills and activities programmes, and supervising or providing a wide range of personal care services under limited supervision.
- Monitoring & Reporting: Closely monitoring participant progress, identifying significant events, and observing any changes in participant needs or behaviour. You'll be adept at escalating concerns to the Team Leader or Operations Manager with a clear, concise summary of your observations, ensuring timely and appropriate responses.
- Accurate Documentation: Maintaining accurate, detailed, and timely records, including progress notes, incident reports, and other crucial administrative documentation, all in strict accordance with organisational policies and NDIS requirements.
- Behaviour Support Plan Implementation: Effectively implementing Behaviour Support Plans, demonstrating a strong understanding of strategies, and promptly reporting any concerns or incidents related to behaviour support directly to the appropriate person within the organisation.
- Advocacy: Attending participant appointments, including those with doctors, allied health professionals, and other relevant services when necessary. You'll provide essential feedback to House Supervisors, Team Leaders, or Operations Managers, and confidently respond to inquiries as appropriate.
- Team Collaboration & Guidance: Acting as a valuable point of reference for general queries from less experienced support workers or volunteers regarding established routines and basic procedures, escalating complex issues to the Team Leader. You'll also assist with familiarising new support workers with specific participant routines and general site operations under the direction of leadership.
- Compliance & Quality Assurance: Adhering rigorously to the NDIS Code of Conduct, National Standards for Disability Services, and all organisational policies and procedures. You'll also be encouraged to identify opportunities for continuous improvement in service delivery and communicate suggestions to leadership.
- Proactive Risk Management: Identifying and reporting any potential risks or hazards to participants or staff, adhering to all Work Health and Safety (WHS) policies and procedures.

**What We're Looking For In You**:

- Proven Experience: 5+ years Experience in the Disability Sector and Demonstrated, substantial experience in providing direct support to NDIS participants, showcasing a deep understanding of diverse needs and effective support strategies.
- Person-Centered Philosophy: A genuine commitment to and understanding of person-centered care principles, always prioritising the individual's choice and control.
- Autonomy & Initiative: The ability to operate with some autonomy, effectively manage your own time, plan, and organise your work, and exercise sound judgment in problem-solving within established guidelines.
- Exceptional Communication: Outstanding verbal and written communication skills, essential for clear documentation, effective reporting, and building strong rapport with participants, families, and colleag