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Receptionist

2 weeks ago

St Leonards, Australia SoulBright Skin Institute Full time

**Client Reception and Interaction**:
**About SoulBright**:
At SoulBright Skin Institute, we believe that beauty starts from within, and our treatments reflect this philosophy. We offer a wide range of advanced skin care services in a luxurious and welcoming environment. We are looking for a warm, professional, and organized **Receptionist** to be the face of our institute, providing outstanding customer service to all clients from the moment they walk in.

**Key Responsibilities**:

- Greet clients warmly and ensure they feel welcomed upon arrival.
- Manage check-in and check-out procedures, ensuring smooth and efficient service.

**Appointment Management**:

- Schedule and confirm appointments, ensuring accurate booking and timely reminders.
- Manage the daily appointment calendar, ensuring that all bookings are organized and aligned with treatment schedules.
- Handle last-minute appointment changes or cancellations professionally and with mínimal disruption to the schedule.

**Administrative Support**:

- Maintain accurate records of client information and services in our system.
- Process payments, issue receipts, and manage invoicing as needed.
- Assist with inventory tracking by reporting low-stock items and ensuring front desk materials are well-organized.

**Client Relationship Management**:

- Foster a positive and lasting relationship with clients, remembering their preferences and previous treatments to offer a personalized experience.
- Inform clients about ongoing promotions, new treatments, and loyalty programs to encourage repeat bookings and client retention.

**Communication and Coordination**:

- Communicate effectively with the team to ensure all necessary preparations are made for upcoming appointments.
- Coordinate with the marketing team to stay updated on promotions, events, and new services to inform clients and encourage bookings.

**Store Presentation**:

- Ensure the reception area is clean, organized, and well-presented at all times, reflecting the professional image of the institute.
- Assist in the overall upkeep of the client lounge, ensuring that magazines, refreshments, and promotional materials are available.

**Customer Feedback and Engagement**:

- Handle customer concerns with care, ensuring that issues are escalated to the appropriate team member when necessary.
- Gather and document feedback from clients to help the team continually improve the client experience.

*

**Qualifications**:

- Previous experience in a customer service or receptionist role, preferably in the beauty or wellness industry.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Proficiency in using appointment booking software and basic office tools.
- A friendly, professional demeanor with a passion for delivering outstanding customer service.

**Why Join SoulBright?**
- Be a part of a dynamic team in a luxurious and innovative skin care environment.
- Opportunity to grow within the company and learn about advanced skin care treatments.
- Competitive salary and benefits.
- A welcoming and supportive work atmosphere.

**To Apply**:
We look forward to meeting you

**Job Types**: Part-time, Casual, Freelance

Pay: From $25.00 per hour

Expected hours: 8 - 12 per week

Work Location: Hybrid remote in St Leonards, NSW 2065