Customer Service Coordinator

2 days ago

Ingleburn, Australia Coates Full time

**Your new role in Ingleburn awaits**:
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate daily operations - equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Contribute to the achievement of team KPI’s - customer loyalty, sales revenue, safety
- Complete a variety of branch administrative duties - generate hire schedules, invoicing etc

**About you**
As well as your natural customer service skills and strong work ethic, you will ideally: -** Available to work Monday to Friday, monthly rotation roster 7.00 am to 3.00 pm OR 9.00 am to 5.00 pm and may be require to work 1 Saturday per month**
- Have a friendly and sociable personality
- Thrive in a fast-paced work environment
- Be a quick learner with a high level of attention to detail
- Have intermediate computer skills (MS Word, MS Excel)
- Previous experience in a customer service role, and a genuine interest in helping others
- A proven ability to adapt to changing priorities and work conditions
- Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions

**What you’ll get in return**
As part of our team, you’ll enjoy a range of perks and benefits including: - Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

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