Supervisor, Client Services

2 days ago

Richmond, Australia Blackhawk Network Full time

Overview:
**As the Supervisor of Client Services, you will lead and develop a team of Account Coordinators who support Account Managers/Directors in providing support and administration to a range of Blackhawk Network clients.**

**This role will see you interacting with clients/stakeholders daily to ensure that campaigns and promotions are running effectively, whilst liaising with internal teams such as Sales, Operations, Finance, and Customer Service.**

**This role will see you working from our Cremorne, Melbourne office two days per week, and the rest at your preference (onsite or virtual).**

**Responsibilities**:

- Creating an environment that fosters open communication
- Setting clear goals and objectives
- Overseeing day-to-day performance of the team
- Reporting on performance to clients and internal stakeholders
- Driving high performance
- Maintaining documentation of processes
- Effectively manage change
- Coaching, mentoring and developing your team
- Delivering on client and internal metrics
- Developing reports and analyse data for insights

Qualifications:

- You have experience leading a team and excel at decision-making and developing/enabling your direct reports
- You keep the customer experience in mind throughout all of your tasks and ensure your team is delivering exceptional customer and client service
- You are adept in problem-solving, and capable of thinking quickly even in urgent, critical situations, which ensures all decisions are in line with the big-picture goal/strategy
- Experience in a B2B Client Service or Consumer Customer Service (desirable)

EEO Statement:

- You’ll work with some of the nicest, most intelligent and down to earth people here at Blackhawk Network APAC: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do, we work hard and we have fun along the way. We have a flexible working policy and we encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration._

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