Der Technical Support Analyst

Glen Waverly, VIC, AU, 3150

**About us**
- At United Energy, we’re proud to deliver electricity to 715,000 Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all - and none of this happens without our people.
- We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in Melbourne or across regional Victoria, we’re doing the work where it matters most - right in your own community. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.
- If you want to be part of something essential, be essential with us.

**About the role**
- We are seeking a DER Technical Support Analyst for a 12-month contract to support the integration and operation of Distributed Energy Resources (DER) across the CitiPower, Powercor, and United Energy networks. This role is critical in ensuring DER technologies are tested to comply with interoperability standards and onboarded to our Distribution System Operator (DSO) systems, addressing customer-related technical issues, monitoring DSO system performance, and supporting network operations. You will also assist in forecasting and dispatching flexibility services and contribute to the development of new processes as we continue to evolve our capabilities as a DSO.

**What you’ll deliver**:

- Test, validate, and onboard new Distributed Energy Resources (DER) technologies and new connections into DSO systems, ensuring compliance and performance standards are met.
- Build and maintain strong relationships with technology providers and key stakeholders to support DER integration.
- Collaborate with internal teams to troubleshoot and resolve DSO system or DER-related performance issues.
- Provide technical support and advice to resolve customer DER issues, complaints, and regulatory cases (including EWOV).
- Day to day monitoring of DER performance, system connectivity, and compliance with operating envelopes and network control schemes.
- Contribute to the development of operational procedures, work instructions, and continuous improvement initiatives for DER and DSO systems.
- Identify opportunities for improvements related to DER performance, Dynamic and Static Operating Envelopes (DOE/SOE), or DSO systems.
- Support system security preparedness through testing, procedure development, and providing technical assistance during events.
- Assist in short-term demand forecasting, scenario planning, and curtailment estimation to support network security.
- Mentor junior engineers and share technical knowledge across teams to support engineering capability and development.

**To succeed in the role**:

- You will have a degree or diploma in Electrical, Communication, or Software Engineering, with sound knowledge of DER technical standards (e.g. AS4777), CSIP-AUS protocol, and distribution connection processes. Strong problem-solving and data analysis skills are essential, along with experience in DER technologies and familiarity with electrical distribution networks. Your ability to manage technical issues end-to-end, work collaboratively with stakeholders, and contribute to continuous improvement will be key to your success in this role.

**Your career with us**:

- We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.
- With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our _Women in Power_ networking group, and Sparkle, our LGBTQIA+ allies pride network, we’re committed to equal opportunities for all employees. We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.
- Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.

**What’s next**-
- If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.
- Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge th