
Technical Support Specialist
7 days ago
**Job Details**:
**Location**
Glen Waverley
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH97729_1683691844
**Contact**
Michelle Kendirian
**Posted**
about 4 hours ago
Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English & Vietnamese, Thai or Japanese
**Responsibilities**:
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload
**Experience required**:
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
- MDM/EMM knowledge or experience is desirable
-
Technical Support Specialist, Level 2
2 weeks ago
Glen Waverley, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...
-
Veterinary Surgical Internship
7 days ago
Glen Waverley, Australia Melbourne Veterinary Specialist Centre Full time**Company Description** Fulltime 12-month Surgical Internship mentored by specialist surgeons Dr Sonya Wasik and Dr Sasha Polak** - Commencing April 2025 - Full time 12 month position - No public holidays - Based at our Glen Waverley Centre - Mentored by Specialist surgeons’ Dr Sonya Wasik and Dr Sasha Polak - Above award wage - Experience preferred...
-
Der Technical Support Analyst
2 weeks ago
Glen Waverley, Australia CitiPower and Powercor Full timeGlen Waverly, VIC, AU, 3150 **About us** - At United Energy, we’re proud to deliver electricity to 715,000 Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all - and none of this...
-
Technical Support Specialist, Level 1
1 week ago
Glen Waverley, Australia SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. - Who we are - At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating...
-
Customer Service Specialist
2 weeks ago
Glen Waverley, Australia Westpac Group Full time**Permanent vacancy at our branch in Glen Waverley**: - **Full-time position (38 hours per week)**: - **Receive ongoing training and development to keep you engaged** **How will I help?** You’ll be the face of Bank of Melbourne, working in-branch to help our customers achieve their financial goals. It’s important that you understand the customer’s...
-
Pos Hardware Support Technician- Casual/part
2 weeks ago
Glen Waverley, Australia Axiom Technologies Full time**Axiom Technologies** is a global IT services partner that supports medium Job Summary: The POS Hardware Support Technician provides technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role involves installing, maintaining, and troubleshooting point-of-sale (POS) devices to ensure mínimal...
-
Product Support Specialist
2 days ago
Mount Waverley, Australia ECI Software Solutions Full time**About the team**: Customer satisfaction is key to our success and our APAC based Customer Support Team are now looking for technically minded customer service champions to join them as a Product Support Specialist. Based in our Victorian Head Office in Mount Waverley (Hawthorn East in July 2025), you will be supporting small to medium-sized...
-
Product Support Specialist
2 weeks ago
Mount Waverley, Australia ECi Software Solutions Full timeFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...
-
Business Support Officer
5 days ago
Glen Waverley, Australia Zinfra Full time**About Us** Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive...
-
Data Recovery Specialist
1 week ago
Glen Waverley, Australia V4 Services Pty Ltd Full time**Job Overview**: **Key Responsibilities**: - Diagnose and assess data loss issues across a wide range of storage media - Perform **logical and physical data recovery** from damaged or corrupted devices - Operate **cleanroom equipment** and tools (if applicable) to open and repair drives - Utilize recovery software tools such as R-Studio, PC-3000, DeepSpar,...