Desktop Support Officer

5 days ago

Adelaide, Australia Australian Red Cross Lifeblood Full time

**Provide first-class customer service, IT support, and troubleshooting for 1st and 2nd level desktop issues across Lifeblood**:

- **Fixed-term full-time position until February 2026 - **South Australia location**:

- **$70k - $80k + Superannuation + Salary Packaging**

**Discover life-giving possibilities**

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**

Being the backbone of our business, ICT provides modern supporting systems, infrastructure and digital enablement to support our evolving customer needs. We’re always moving forward to secure new technologies that are integrated and optimised to deliver business value.

We’re looking for an Onsite Services Officer to provide hands on end-user support throughout South Australia. You will provide first-class customer service, IT support and maintain excellent Service Call management by providing local and remote diagnosis, troubleshooting and resolution of 1st and 2nd level desktop issues related to hardware, software or peripheral devices.

**Sound interesting? Here’s what we are looking for;**
- Outstanding communication, collaborative & coordination skills gained through previous work experience in a similar position
- Several years’ work in service desk support as well as relevant onsite services experience for a number of years
- Superior knowledge of enterprise level desktop related IT hardware and the configuration of components and drivers
- Prior experience in issues, troubleshooting and resolution of enterprise level desktop IT hardware, software and peripherals
- Networking principals and infrastructure knowledge as well as MS Exchange and Microsoft products for use in a LAN environment
- Ability to work autonomously
- Proven ability to work as part of a service-orientated team
- Excellent time management skills & ability to prioritise & manage conflicting critical issues/technical problems

This is a fixed-term full-time opportunity until February 2026. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.

**Thrive in a diverse culture that cares for your wellbeing**

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

**Next steps**

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments during the recruitment process, please reach out to us.

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