Desktop Support Administrator

About Us

We are Arsenault a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents.

With over 5,500 employees in projects across Australia/New Zealand, we are committed to increasing localization and diversity. We serve over 200 customers across diverse industry segments, with at least a third listed in the ASX100. We started our journey in Australia 20 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others.

The Role Desktop Support

Hardware Troubleshooting and Repair

Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,

L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories

Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites

Ability to lift / move computer equipment weighing up to 50Lbs.

Conference room A/V equipment assistance & troubleshooting

L2 level VOIP phone configuration & troubleshooting

Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability

Operating System & Software

Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)

Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) o Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles

If you only meet some of the requirements for this role, that's ok We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

If you only meet some of the requirements for this role, that's ok

So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

Bonus points if you have experience with:

• Bachelors degree in Computer Science, Engineering or relevant IT fields.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

Benefits @ Arsenault

• Flexible/remote working culture location is not a limitation of success at Arsenault.
• Global Travel & Relocation opportunities COVID permitting.
• Paid Parental Leave 1st & 2nd
• Excellent Remuneration Package.
• Quarterly bonus/variable pay.
• Quarterly Career Progression Reviews we do not limited our employees to the usual once per year reviews
• Novated Lease & Salary Sacrifice.
• Reduced Corporate Healthcare Rates.
• Fringe, Concession + Membership & Subscription Tax Benefits.
• Financial Advisory & Banking Benefits.
• Free Ongoing training and development to help you reach your full potential.
• Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home
• Team building, fun activities and social events COVID permitting.