Service Designer

4 days ago

Brisbane, Australia Aurec Human Capital Group Full time

We are looking to engage a skilled and enthusiastic
**Service Designer** to join our Federal Government client

**excellent communication skills** and have the ability to work
**honestly and collaboratively** within their
**multi-disciplinary** team.

This is your chance to make a difference for our Federal Government client in this
**6 month contract** with
**an additional 24 months of**
**extensions** offered.

**Australian Citizens with the ability to obtain a Baseline security clearance** will be considered for this role.

**The role will include**:

- Creating and documenting a baseline understanding of the current state service by employing design research to identify current business processes, as well as both staff and participant experience
- Creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation
- Facilitating design-thinking sessions with service users to design and test the future service (processes, channels, experiences).
- Ensuring that the end-to-end service experience is based around participant and staff need, in line with the client's standard and is consistent for all users across different touchpoints.
- Providing expertise and supporting the product owner to elaborate user stories, acceptance criteria and process maps.
- Providing assistance to the product owner with the use of system tools.
- Evaluating the effectiveness of proposed solutions and design at both a conceptual and tactical level.
- Developing blueprints and designs of the proposed service to guide build teams.

**Previous Federal Government experience is desirable for this role.**

To be considered for this opportunity,
**APPLY** to this advertisement.

For more information about the role, contact
**NICHOLAS** on
**(02) 5109 09**
**05.

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