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Service Designer
2 weeks ago
We are currently working on SERVICE DESIGNER role within a Government agency based in Brisbane or Canberra (2 days in office) for a 12 month contract.
As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.
You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.
Day rates are open on this role (Gov contracts don't highlight a day rate), but please note this is a APS6 equivalent role. Happy to discuss further.
Please note you need to be in a position to obtain a Baseline
Security clearance.
On this occasion, only candidates with recent government experience as a service designer will be considered, due to the nature of the role and search.
Role –
- Leading service design activities in a multi-disciplinary agile delivery team
- Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing
- Apply best practice service design methods and processes supporting the future design
- Deliver and design appropriate service design artefacts and communication
- Transform defined business needs into outcomes and problem statements
- Plan and document user interviews, also design and facilitate workshops
- Analyse and improve user experience, taking the viewpoint of the end user
- Managing stakeholder groups to develop a partnership
- Communicate well, using professional judgement to evaluate risks
Skills –
- Over 3 years of experience in a Service Designer role
- Demonstrated capability in planning, facilitating, and documenting user interviews
- Proven track record in developing and implementing strategic service design initiatives.
- Comprehensive understanding of the service design process and activities
- Experience in adopting the user's perspective to analyse and enhance their experience or journey
- Established ability to collaborate effectively within a team environment.
- Demonstrated capacity to deliver within project and program settings
- Proven skill in identifying and strategising capability enhancements of business process improvements.
- Strong communication proficiency, including the ability to translate between business and technical languages.
- Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.
