Service Experience Designer

1 week ago

Brisbane, Queensland, Australia BLACKROC Full time $80,000 - $120,000 per year

Service Experience Designer

We are seeking a Service Experience Designer to join a high-profile digital portfolio and play a key role in shaping services that are human-centred, effective, and future-focused.

In this role, you'll work across a diverse range of projects, helping to design and improve end-to-end service experiences. You'll collaborate with business and technical teams to understand customer and stakeholder needs, and translate these into seamless service journeys and solutions.

Key Responsibilities:

  • Apply human-centred design approaches to map, design, and improve service experiences.
  • Facilitate workshops, co-design activities, and engagement with stakeholders.
  • Develop journey maps, service blueprints, and supporting artefacts to guide delivery.
  • Provide insights that balance customer needs, business goals, and operational feasibility.
  • Support the ongoing uplift of design capability across the program.

What We're Looking For:

  • Demonstrated experience as a Service Designer, Service Experience Designer, or CX Designer.
  • Strong capability in service design methods (journey mapping, service blueprinting, prototyping).
  • Skilled in facilitation, with the ability to engage stakeholders at all levels.
  • Excellent communication skills, with the ability to present insights and recommendations clearly.
  • Experience working in complex digital or transformation programs highly regarded.

This is a fantastic opportunity to bring human-centred design expertise to a meaningful transformation program.

For further information contact Nat on or

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.

We welcome applications from individuals of diverse backgrounds, including those with lived experiences.

If you require any adjustments during the recruitment process, please don't hesitate to reach out to the above-mentioned BLACKROC Consultant.

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