Student Services Officer Roles

**JOB DESCRIPTION**:
There are 2 interchangeable Student Services Officer roles available:
**Scheduling Officer**

This_ _role is responsible for scheduling on line assessments for Students and ensuring students have a strong positive experience.

**Work Experience Liaison Officer**

This role is responsible for facilitating the successful completion of the work experience component of the Practical Legal Training course by students/registrants and ensuring students have a strong positive experience

**What we offer**
- Attractive salary package: Salary $75,378 inclusive of Superannuation
- Flexible working environment
- Equal opportunities, diverse and inclusive environment
- A supportive and collaborative culture in an established, non-profit, purpose-driven public company
- An exceptional opportunity to be part of the legal community and to support law students and early career lawyers in their career development journeys

**Key Accountabilities**

**Scheduling Officer**
- Liaise with Head of Course and Assessors for dates and times for assessments.
- Create video conference slots in Canvas and send out notification of availability to students/registrants
- Organise access to canvas for assessors
- Liaise with Head of course to determine who assessors are.
- Provide instructions on notification settings
- Handle enquiries from students regarding the process
- Handle enquiries from students wishing to book in for a oral assessment
- Records management of recorded sessions in canvas
- Builds positive and sustainable relationships with colleagues, stakeholders and customers
- Contributes to the ongoing development and improvement of department processes and systems

**Work Experience Liaison Officer**
- Facilitate the completion of the work experience component by enrolments/registrant by:

- Taking ownership of each enquiry and follow it through to a satisfactory outcome for both student and College.
- Data entry of student information in the College’s student management system accurately
- Maintaining effective customer relationships
- Ensuring reliability of data collected for marketing and reporting purposes accurate and thorough collection and recording of information.

**About you**

The successful applicant will need to have:

- A strong orientation to the provision of a high level of customer service, including empathy with an ability to communicate with students and staff**.**:

- Attention to detail
- Articulate and methodical with an ability to problem solve and to use own initiative
- Ability to adjust readily to pressures and changes in the work environment and to learn quickly under pressure
- Aptitude to work in a busy Support Centre environment
- Capacity to contribute to team knowledge and development by sharing knowledge with other staff and providing constructive feedback
- Capacity to listen to clients and colleagues and responds to queries and information in a way that demonstrates understanding of the other person's point of view
- Competency in Microsoft Windows environment with experience in using Word and Outlook
- Speed and accuracy with typing

**Qualifications required**
- Two years’ experience in a similar customer service environment, such as a Call Centre or a scheduling/work experience liaison role.
- Experience in tertiary education admissions
- Experience in pastoral care of students (desirable)

As an employer who embraces equity, diversity and inclusion and respects the rights of all people, we hold a collective commitment to foster an environment where all differences are valued. We welcome Aboriginal and Torres Strait Islander people and individuals and from all backgrounds including those caring for and living with a disability to apply.

As an employer who embraces equity, diversity and inclusion and respects the rights of all people, we hold a collective commitment to foster an environment where all differences are valued. We welcome Aboriginal and Torres Strait Islander people and individuals and from all backgrounds including those caring for and living with a disability to apply.

Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa

**FIRM OR ORGANISATION NAME**:
The College of Law

**CONTACT NAME**:
Recruitment

**EMAIL ADDRESS**:
**JOB LEVEL**:
Any level

**SECTOR**:
Education and training

**COUNTRY**:
Australia

**STATE**:
New South Wales