Student Support Officer

Position Summary

The position of Student Support Officer at Southern Cross Institute (SCI) plays a vital role in supporting both students and academic staff by ensuring the smooth administration of student services. As part of the academic and student support team, this position reports to the Student Support Manager. This position aims to have a particular focus on academic and pastoral support to students, assisting with enrolment processes, and ensuring compliance with SCI policies. The ideal candidate will have to be able to work independently with excellent problem-solving skills. The salary for this position is negotiable based on your expertise and experience.

Key Responsibilities

• Advise students on selected course requirements;
• Provide assistance to students with academic enquiries – course structure /unit offerings etc;
• Coordinate the preparation of student letter of offer for completion; references and immigration purposes;
• Manage the co-ordination of mid-semester and final exams;
• Arrange and assist exam invigilators where required;
• Manage and process Academic Misconduct Register;
• Manage the exam misconduct cases and subsequent hearings and communicate with students;
• Assist with the training of enrolment staff and student mentors;
• Support the Student Support Manager in ensuring compliance with SCI policies and procedures
• Assist the Academic Director in the coordination of the enrolment process;
• Coordinate and manage the new students' orientation program;
• Construct an up-to-date textbook list for each semester;
• To coordinate with the SCI Library to ensure a sufficient number of each of the required textbooks is available for students;
• Order and distribute desk copies each semester;
• Support the class monitoring process to ensure they are taking place in accordance with the timetable and keep records of any changes;
• Check accuracy of casual academic staff time sheets;
• Regularly update the Institute's Staff Handbook with current policies and procedures and other student resources;
• Provide general administrative support as required

Selection Criteria

• Minimum Bachelor's degree (or higher);
• A minimum of one (1) year experience in student support or a related role within a higher education institution;
• Knowledge of the ESOS Framework and the National Code 2018. If you do not currently have knowledge of ESOS Framework and the National Code, you must be willing to acquire the required knowledge.
• Excellent communication (both verbal and written) and interpersonal skills;
• Proven ability to meet deadlines and work with minimum supervision;
• Well-developed time management and organisational skills;
• High levels of initiative and problem-solving skills;
• Experience in academic administration in the tertiary education sector;
• Experience in working with international students;
• Fluency in a second language.

Equal Opportunity, Diversity and Inclusion

SCI is an equal opportunity employer and is committed to providing a workplace free from all forms of unlawful discrimination, harassment, bullying, vilification and victimisation. SCI makes decisions on employment, promotion and reward on the basis of merit.

SCI is committed to all aspects of equal opportunity, diversity and inclusion in the workplace and to providing all staff, students, contractors, volunteers and visitors with a safe, respectful and rewarding environment free from all forms of unlawful discrimination, harassment, vilification and victimisation.

SCI values diversity because we recognise that the differences in our people's age, race, ethnicity, culture, gender, nationality, sexual orientation, physical ability and background bring richness to our work environment.

Application Process

Please ensure your application includes the following:

• Statement addressing each of the selection criteria;
• Brief covering letter outlining your suitability for the role;
• Current curriculum vitae/resume which should include:- full name, address, telephone number and email address;- details of education, professional training and qualifications;- employment history, including present position and details of relevant professional, consulting or industry experience;

Please email your application to

Job Type: Full-time

Pay: From $60,000.00 per year

Ability to commute/relocate:

• Parramatta, NSW 2150: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Student Services in Higher Education: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person