Retail Customer Service Officer

2 weeks ago

Adelaide, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role details**:

- Pay rate **$27.48**/ hour increases to **$29.37** / hour after approx. 3 months, + 12% Superannuation
- Extensive, supportive training (up to 12 weeks) on commencement
- 6 month Fixed Term Part Time position working 25 hours per week, 5 hours per day
- May be required to provide relief to other outlets as required at Findon, Torrensville and West Lakes

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Adelaide, Australia Australia Post Full time

    Press space or enter keys to toggle section visibility Name Retail Customer Service Officer Site / Location Ref # 12375698 Entity Australia Post Opening Date 10-Oct-2025 Suburb State South Australia Work Type Permanent Part Time Weekly Hours 25 Description & Requirements Press space or enter keys to toggle section visibility Australia Post...

  • Head of Retail

    1 week ago

    Adelaide, South Australia Frontline Retail South Australia Full time $85,000 - $99,000 per year

    About our client Our client is a dynamic and growing retailer with multiple stores across SA and a strong online presence. With a supportive head office team and exciting expansion plans, they have built a reputation for housing beautiful products and delivering an exceptional customer experience.About the Role This newly created Head of Retail position will...

  • Customer Service Officer

    2 weeks ago

    Adelaide, South Australia EGM Partners Full time $45,000 - $60,000 per year

    Are you passionate about helping people and want to contribute to a sustainable future? Join a leading Australian energy efficiency company as a Customer Service Officer and play a vital role in supporting customers on their energy journey. About us:Founded in 2014, MAC Trade Services has grown to become one of South Australia's largest energy services...

  • Customer Service Officer

    2 weeks ago

    Adelaide, South Australia Randstad - Public Sector Full time

    Randstad is currently recruiting Customer Service Officers for a well known and reputable Government Department.These roles are based in both the Southern and Northern suburbs as well as CBD. Successful applicants will commence immediately, assignments up to 3 months are available with a high view for extension. The days of work will be Monday-Friday, full...

  • Customer Service Office Administration

    2 weeks ago

    Adelaide, South Australia Curtain Hardware Australia (S.A.) Full time $60,000 - $80,000 per year

    About the role We are seeking a skilled Customer Service Office Administrator to join our team at Curtain Hardware Australia (SA) Pty Ltd in Northfield, South Australia. This full-time position will play a vital role in providing high-quality administrative and customer service support to our business.What you'll be doingHandling incoming customer inquiries...

  • Retail and B2B Customer Service Leader

    1 week ago

    Adelaide, South Australia TMH Safety & Environment Full time $90,000 - $120,000 per year

    Do you have the strategic mindset to drive growth and the leadership skills to inspire a high-performing customer service team?We are seeking an experienced and motivated Retail & B2B Customer Service Leader to join our team. This role is central to ensuring excellence in customer service, operational efficiency, and business growth. If you thrive in a...

  • Customer Service Officer

    3 weeks ago

    Adelaide, Australia Karingal Full time

    Location:: Kaurna Country - Tonsley, South Australia Salary: $55,714.25 - $62,021.52 + Superannuation + NFP salary packaging benefits Employment status: Full Time Permanent – Hybrid/ Part time/Job Share available We are looking for a supportive and outgoing Customer Service Officer to be the friendly face and first point of contact for MatchWorks,...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia Sika Corporation Full time

    We are currently seeking a motivated - **Customer Services Officer **to join our Customer Service team at - **South Australia.** This is a dynamic and fast paced role that will have you liaising with Internal and External customers and working closely with our Sales Representatives. - Product training will be provided. **Exciting Challenges** - Answer...

  • Customer Service Officer

    1 week ago

    Adelaide, Australia Gallagher Full time

    **Introduction** Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting...

  • Retail Merchandiser

    2 weeks ago

    Adelaide, South Australia Concept Retail Solutions Full time

    Merchandisers – Day & Night Shifts | South AustraliaJoin one of Australia's leading retail brands – with full-time hours, flexibility, and career growth opportunities.About the Company:Our client, Coles, is a cornerstone of Australian retail — providing top-quality products, exceptional service, and everyday value to millions nationwide. As Coles...