Customer Service Officer

**Introduction**

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**
**Gallagher**is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia **Top Insurance Employers**and **Forbes Best Employer for Women.**

In this role you’ll provide sales support to internal and external customers while maintaining exceptional service for our clients and customers. You’ll also support day to day sales activities, communicating with team, clients and suppliers.

Some of key responsibilities (but not limited to):

- Provide support to our clients and team by effectively managing all administrative tasks and completion of client renewals
- Provide timely excellent customer service to all external clients, internal and broking staff at all times
- Ensure information provided is of a high standard including attention to detail
- Reconcile invoices accurately, maintaining proper invoicing procedures
- Uphold ethical and professional standards, reflecting Gallagher’s brand and values
- Implement operational and process improvements for efficient client service delivery
- Utilisation of our preferred market placement strategies
- Achievement of budgets and goals utilising our performance development framework

Key to this role is strong interpersonal, and negotiation skills, and the commitment to deliver a positive experience for all clients. Ideally, you will possess:

- Minimum 1 year experience in a similar role in insurance, banking and finance
- Sales, Retail or Hospitality experience also valued
- Excellent organisational skills and ability to manage competing priorities
- Demonstrated problem solving skills
- Adaptability and ability to work in high volume & high paced environment
- Effective communication skills
- Willingness to complete Tier 1 - Insurance Broking qualification (company supported)

**Gallagher Benefits - we offer great benefits and career development opportunities**including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
- Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider._

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to