Services Account Manager

4 days ago

Windsor, Australia Johnson Controls Full time

At Johnson Controls, we’ve been making buildings smarter and safer since 1885 and our capabilities, depth of innovation, experience, and global reach have been growing ever since. Our diverse global team offers the world’s largest portfolio of building products, digital technologies, software, and services to transform the environments where people live, work, learn and play.

Our mission is to continuously deliver the outcomes for our customers and partners. Tomorrow needs your talent. Tomorrow needs you. So, let’s talk today

**Why Johnson Controls?**

**_ Being a Global company, you will work with some of the best people in the industry. This role will offer you autonomy and flexibility to make it your own and provide a pathway for a long-term career JCI career._**

**About this role**:
This role will work with the Branch Manager is leading the Security Service Team.

**Responsibilities include**:

- Lead and drive teams to achieve operations KPI’s
- Drive operational excellence for the services of JCI’s Security teams
- Review and management of monthly schedules for maintenance contracts, past due reports, contracts executed and costs/budgets
- Conduct customer account reviews focusing of profitability
- Oversee maintenance review activities including backlog review, onboarding, estimating and renewing plans
- Drive management of labour and materials
- Manage labour resourcing, forecasting and planning activities with a focus on billable hours, overtime and utilization
- Manage technician development through on-the-job training, coaching and performance management in line with business strategies
- Oversee recruitment and onboarding activities for new technicians
- Travel to site with technicians to ensure excellent service delivery

**About you**:

- 5+ years' experience in the Security industry (Service or Installation)
- Previous experience in leading teams would be an advantage however we are open to speaking with people wanting to step into this role.
- Focused, collaborative and passionate about the execution of projects, and thrives in complex environments.
- Strong leadership/supervisory skills with an ability to influence team collaboration focused on outcomes.
- Excellent analytical / problem solving and interpersonal skills.
- Commercial contractual competence with a proven capability to mitigate and manage conflict to resolution.
- Security and driver's license.

**_ JCI’s Diversity & Inclusion_**

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

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