Service Account Manager

The Company
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Being a Global company, you will work with some of the best people in the industry. This role will offer you autonomy and flexibility to make it your own and provide a pathway for a long-term career JCI career.

• Global company with strong systems and support
• Permanent full-time opportunity
• Base + super + car allowance + incentive

About The Role
This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

You Will Look After

• Service: Lead, drive and cascade service objectives to our customers and team members in line with our values, approach and required methodologies. PSA and L&M contractual objectives & operational excellence is to be delivered at all times, with ownership and accountability for the service teams operational excellence outcomes.
• Customers: Service existing and potential customers to ensure that the company's products and services outcomes continue to meet the customer & business requirements, whilst gathering information regarding future opportunities. Proactively implement processes to ensure client relationships are maintained, managed and developed. Act professionally at all times and take complete ownership of client relationships, engagement and satisfaction.
• Growth: Support the management team with the formulation and execution of Service growth strategies.
• Mentoring/Guidance: Mentor, influence and co-ordinate the service team, including but not limited to sales, technicians, team leaders, coordinators and admin resources to ensure alignment and delivery of service to ensure growth and profitability.
• Account Management: Implement, maintain and develop account management strategies, to target specific industries and markets, based on current and future business requirements. Review, negotiate and support business contract management activities.

About You

• Preferred to have a strong knowledge of BAS/BMS with Engineering or Technical qualification
• Performs all business activities with integrity and the highest ethical standards
• Experience in developing successful relationships with customers and delivering results
• Outstanding written, verbal communication and soft skills
• Excellent networking skills, business minded, change orientated and is proactive
• Has a strong established network in the local market
• Focuses on customers, consultative approach and solution focused
• Strong commercial acumen

Only applicants who have a current right to work in Australia will be considered.
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.
Diversity and Inclusion
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

How To Apply
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