Helpdesk Analyst

10 hours ago

Sydney, Australia GMP Law Full time

We are seeking a proactive and experienced **Helpdesk Analyst**to join one of **Australia’s leading Personal Injury Law Firms**. This full-time role is split across our **Sydney CBD** and **Parramatta**offices, and offers a unique opportunity to support our dynamic teams while advancing your career in IT support and administration within the legal industry.

**About the Role**

Reporting to the **Head of IT**, you will provide on-site and remote support across multiple locations, ensuring smooth day-to-day operations of our IT systems. Key responsibilities include:

- **Delivering Level 1 & Level 2 Helpdesk Support for hardware, software, and network issues**:

- **Escalate and liaise on support issues to external service providers**:

- **Managing user accounts, permissions, and password resets via Active Directory and Microsoft 365**:

- **Troubleshooting Windows/Parallels, Microsoft 365, VPN, Printers, and Mobile Devices**:

- **Supporting Meeting setups, including Video Conferencing and Scheduling Tools**:

- **Documenting incidents, resolutions, and contributing to the IT Knowledge Base**:

- **Performing General IT Administration and Compliance Tasks as required**:

- **Traveling between Sydney CBD and Parramatta offices as needed to provide hands-on support**

**About You**

To be successful in this role, you will have:
✔ **2-3 Years of Experience in a Helpdesk or IT Support Role**
✔ **Strong communication skills**, and a customer-focused mindset
✔ **Proficiency in Microsoft Office Suite & Microsoft 365 Administration Tools**
✔ **Experience with Active Directory, Remote Support Tools and Ticketing Systems**
✔ **A proactive and solutions-focused mindset**, with a willingness to learn
✔ **A professional and mature approach** **to work**, with the ability to multitask in a fast-paced environment
✔ **A valid drivers license**, or reliable transport for travel between office locations
✔ **Legal industry experience is a plus**, but is not essential

**Why Join Us?**
- Be part of a respected and supportive legal team
- Work across two vibrant office locations
- Enjoy opportunities for professional development and career progression
- Make a meaningful impact in a firm that values innovation and excellence

This is an exciting opportunity for an ambitious individual looking to build a career in **IT within the legal industry**. If you are eager to learn and grow within a dynamic team, we encourage you to apply.

Pay: $60,000.00 - $70,000.00 per year

**Experience**:

- Help desk: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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