Service Desk Analyst

17 hours ago

Sydney, Australia Ashdown Consulting Full time

$65,000 - $75,000 + super
- Permanent Opportunity
- Location: CBD

**Service Desk Analyst**
- $65,000 - $75,000 + super
- Permanent Opportunity
- CBD location

**About the Company**
The client is a Luxury Australian fashion retailer who is has a reputation for providing high quality goods across products such as bags, eye ware and other accessories. With over 50 stores across Australia and abroad they have a strong history of industry changing fashion across the Australian market.

**About the Role**
To work as an integral member of the IT Team, you will be required to provide effective and efficient IT support across Australia and Internationally. You will be responsible for providing IT support and maintenance of back Office and Retail Stores various IT systems in order to maximise operational effectiveness across the seven days of the week.

**Key Responsibilities**
- Responsible for providing 1st and 2nd level support to all users at Head Office, and Retail outlets.
- Responsible for ensuring all issues are triaged in within set SLAs actioned within the ITIL framework
- Responsible for ensuring all issues and tickets are resolved in a timely fashion and logged in JIRA ticketing system
- Responsible for providing Point of Sale and helpdesk support to our Retail outlets.
- Responsible for onboarding and offboarding processes
- Help administer the CISCO network and systems monitoring tools.
- Support and troubleshoot POS system, Desktops, Microsoft 365 and other communications solutions.
- Support and maintain Windows PCs, MAC, laptop and phone hardware.

**About you**
- 1-2+ years helpdesk technician experience
- Experience with Windows 10 and Mac OSX
- Experience administering Windows Servers 2008 - 2019 and Hyper-V
- Exposure to Active Directory and LAN networks
- Tech savvy with knowledge of the workings of Desktop computers and their connectivity
- Windows desktop SOE build and MAC desktop experience
- Ability to autonomously triage, resolve 1st and 2nd level faults and escalations
- Excellent communication skills, professional, enthusiastic, and can-do attitude
- Availability and flexibility to be scheduled for on-call rosters and after-hours escalation

**What’s in it for you**
- Opportunity for career growth
- Generous company discounts
- Easy to access location

  • IT Service Desk Analyst

    5 days ago

    Sydney, Australia Commonwealth Director of Public Prosecutions (CDPP) Full time

    APS5 - $84,228 - $91,809 plus 15.4% superannuation - Sydney, NSW We are seeking an experienced IT Service Desk Analyst to join a high performing team providing frontline ICT support for service requests and incident resolution. The IT Service Desk Analyst provides point of contact for the IT support on a rotational roster. The analyst will possess a...

  • Service Desk Analyst

    6 days ago

    Sydney, Australia Technology People Australia Full time

    **Service Desk Analyst** - South Melbourne - Outstanding leader - $61k - $65k + super + on call allowance + phone allowance **About the company** Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts...

  • Service Desk Analyst

    1 week ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...

  • IT Service Desk Analyst

    3 days ago

    Sydney, Australia IPAR Full time

    **Company Description**: We are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are...

  • Service Desk Analyst

    6 days ago

    Sydney, Australia HAYS Full time

    Permanent role, salary $75k - $80k package. Work business hours. Located in North Sydney, hybrid arrangements. **Your new company** A top insurance company is looking for a Service Desk Analyst to assist on issues escalated via the internal IT Service Desk and the company's staff. **Your new role** **What you'll need to succeed** - Excellent communication...

  • Service Desk Analyst

    6 days ago

    Sydney, Australia Pickles Auctions Full time

    Service Desk Analyst **Location**: Sydney City Employment Type: Full-Time Permanent Department: Digital - Operations - Service Desk **WHY WORK FOR PICKLES** - Hybrid work - Stable and positive workplace team and culture - Training and development provided **ABOUT THE ROLE** *** We are looking for a customer service focused IT Service Desk Analyst to...

  • Service Desk Analyst

    2 weeks ago

    Sydney, Australia HAYS Full time

    Level 1/2 Service Desk Analyst | Sydney CBD **Your new company** An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development. **Your new role** In...

  • Service Desk Analyst

    1 week ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • Service Desk Analyst

    6 days ago

    Sydney, Australia Give A Grad A Go Full time

    Really champion internal promotions and offer flexible progression - Supporting studies in further accreditation and developing skills - VR Component paid on KPIs: $3000 a year **Company profile - Cloud solutions** Customer-centric technology experts leading secure multi-cloud solutions. Driven by their purpose to provide a fully supportive service to their...

  • Service Desk Analyst

    1 week ago

    Sydney, Australia Healius Full time

    **Date**:30 Sep 2024 **Location**: Sydney, New South Wales, AU, 2000 **Company**:Healius Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this...