Sales/customer Service Representative

2 weeks ago

Hallam, Australia Hab Shifa Australia Full time

**Full-Time Sales & Customer Service Representative**

**Location**: Hallam, VIC (On-site)

**Job Type**: Full-time (38 hours per week)

**About Us**

At **Hab Shifa**, we are passionate about natural health and wellness, specializing in high-quality Black Seed products. We are growing rapidly and are now looking for a motivated and dynamic **Sales & Customer Service Representative** to join our team in Hallam.

This hybrid role will involve both in-office customer service and on-the-road sales, working closely with pharmacies, health food stores, and distributors to expand our brand’s reach.

**Key Responsibilities**

**Sales & Business Development**
- Visit health food stores, pharmacies, and stockists to present and promote Hab Shifa products
- Build and maintain strong relationships with retail partners and distributors
- Identify new pharmacy chains and sales opportunities for product placement
- Follow up on wholesale inquiries and price list requests
- Support stockists with marketing campaigns, POS materials, and staff training
- Attend trade shows and exhibitions locally and interstate

**Customer Service**
- Engage with customers and stockists via social platforms to build brand loyalty
- Upsell and cross-sell products when appropriate
- Collect customer testimonials and success stories
- Maintain accurate records of customer interactions

**Administration & Database Management**
- Maintain and update stockist lists and CRM
- Log all sales visits, inbound/outbound calls, and follow-ups
- Greet visitors and customers at the office
- Assist in processing inbound sales and support internal projects

**About You**
- 3-5 years of sales or business development experience (health food or pharmacy industry preferred)
- 1+ years of customer service or administration experience
- Excellent verbal and written communication skills
- Self-driven, results-oriented, and proactive
- Ability to work independently and as part of a collaborative team
- Comfortable using social media and creating basic content
- Knowledge of or interest in natural health products is a bonus

**Benefits**
- Employee discounts on products
- Career progression opportunities with a leading Australian natural health brand
- Supportive, team-focused work environment
- Travel around Australia

**Schedule**:

- Full-time
- Monday to Friday
- Occasional travel for trade shows and exhibitions

**Work Location**:

- On-site in Hallam, VIC

**How to Apply**:
Please submit your **resume** and a brief **cover letter** outlining your relevant experience and why you would be a great fit for this role.

Pay: $46,460.00 - $80,579.90 per year

**Benefits**:

- Employee discount

Application Question(s):

- Do you have experience in the Health space (Pharmacy and Health Food Stores)

**Experience**:

- Sales: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 20/09/2025
Expected Start Date: 30/09/2025

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