Administration Support Officer

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 65141

**Monash Health Community** is excited to announce a new **Administration Support Officer**, full-time within our** Community Support Options program**.This role will support clinical staff to deliver client centred practices for vulnerable Victorians Work as part of a multi-disciplinary team to prevent or delay clients entering into residential care Provide administrate coordination to help enhance our clinical supports busy role, with client phone contact.

**About Monash Health**

**About our Community Support Options program at Monash Health Community**
Community Support Options (CSO) is a dynamic and growing program that provides various supports to people in our community, to help prevent or delay the need for long-term residential care. CSO programs include Home Care Packages, Respite Services, South East Access and Support Program (SEAS), Social Support Individual (SSI), and Assistance with Care and Housing (ACH).

**About The Role**
We are excited to announce new Administration role at Community Support Options, Monash Health Community, Springvale
In this position, our administration staff provide support and assistance to the Community Support business functions. Their role is to help facilitate support to our case managers which assists our clients, to continue living in the community, through accessing appropriate, sustainable services. We are seeking a passionate, driven and experienced administration worker to join our team of like minded professionals in making a difference to the lives of their clients.
This is a full-time ongoing role, working across all of the Monash Health catchments. The role is primary based at Springvale and is key in facilitating our staff distributed and remote working model. The role will be heavily focused on rolling out growth funding in our CHSP and Home Care Package (HCP) programs.

**About You**:

- You are a suitably qualified and experienced administration worker with a high level use and experience with The Client Manager (TCM) system.
- You are efficient, proactive and solution focused. You have excellent communication skills.
- You might have a history of working with supporting Case Managers, Home Care Packages, or the Commonwealth Home Support Program. You may have a work history in an intake and/or client facing role or providing direct support to clinicians.
- If one of the above summarises your work history, this maybe the role for you.
- You are robust and understand the challenges you may face however this gives you the drive to succeed.

You are also dedicated to safe best practice & quality care committed to delivering patient centred care & a patient advocacy enthusiastic, compassionate & able to work collaboratively excited to be accountable for and manage specific portfolios in our relentless pursuit of excellence.

**What You Need**

High level of communication and customer service skills, proficiency in all Microsoft Office Applications, proficiency at managing a large amount of client incoming calls, proficiency at managing large amounts of data entry. Experience in a health care setting. Exceptional attention to detail and accuracy in data management. Willingness to undertake a Victorian Police Check Willingness to undertake a Working with Children’s Check.

**What We Offer**

Access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base avenues to further develop your leadership & project management skills mentorship & career guidance support to attend relevant forums & conferences a supportive learning environment, should you wish to undertake postgraduate studies. In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite subsidised staff car parking, uniform and a comprehensive Employee Assistance Program (EAP).

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.