Helpdesk Support Analyst

2 weeks ago

Melbourne, Australia Harris Computer Systems Full time

Due to continued success and growth Harris Maternity are looking for a talented Helpdesk Support Analyst to support customers, aid debugging and improve the functionality and performance across a varied product suite.

Your key responsibilities will include:

- Handle the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
- Manage bug fixes and software enhancements.
- Use discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
- Recognise issue with code, but escalate to development.
- Provide technical leadership and training for lower level support specialists.
- Receive requests for computer technical assistance and problem resolution from company employees.
- Collect detailed information to categorise request in order to determine method of resolution, and create processes and guides.
- Exercise sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
- Direct the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.

What we offer you:

- Join a global leader in maternity software solutions.
- The opportunity for career advancement across our portfolio, as well as Harris more broadly (the opportunities are almost endless).
- A competitive salary.
- Fantastic close-knit team culture

Bring your best self to work and realise your dreams, both personal and professional Harris is a great home for ambitious and driven individuals who believe in operational excellence and are motivated by the ability to really make a difference. Our core values unite and guide us as a company. #WeAreHarris

Please note you must have full legal working rights in Australia to be considered for this role.
- Note to agencies: thanks, but we've got this for now We will not accept any unsolicited resumes or approaches from recruitment agencies nor will we will be responsible for any fees associated with the same. Thank you._

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