Top Aus Retail Co.
2 weeks ago
**Top Aus Retail co. - Helpdesk / **Desktop analyst Support (1**st** & 2**nd** Level support)**
Permanent role - URGENT ROLE PLEASE SEND CV TO APPLY - immediate starters welcome
Salary - $45 - $67K plus super and store allowance
Role location - Melbourne office-based role
prior experience in helpdesk / service desk experience is a must minimum 3 months.
This retail brand has offices Australia wide, this is a new role due to growth and launch of new 100 new stores.
This well-known brand retail business requires a business-critical 1st level Helpdesk Analyst Support role will be within the ICT Helpdesk support team that is growing.
Career progression opportunity to grow and move internally to a Business Analyst or Project management position.
This role involved troubleshooting IT Issues on the phone, including provisioning laptops and requires to be on site as opposed to offshore to perform these duties.
This is a busy Helpdesk Support team with an existing Support team, you will be able to adapt and handle. Filling this role is critical to maintaining service levels to the key business for IT issues. This role will require you to manage the logging and triage of tickets to the appropriate teams to resolve issues for desktop environment and production environment This is a mainly 1st level support, some opportunity to do 2nd level support too, prior experience in helpdesk is a must.
Key skills in the following areas will be highly desirable not essential:
- Outstanding communication, collaborative and coordination skills gained through previous work experience in a relevant position.
- Some knowledge of Redcat systems related to IT hardware and the configuration of components and drivers and management of POS/KMS and printer devices.
- Some understanding of issues, troubleshooting and resolution of enterprise level desktop IT hardware, software and peripherals.
- First-class communication, stakeholder and customer service skills including Collaboration, influencing, negotiation, written, verbal and relationship building.
- Excellent time management skills, with the ability to prioritise and manage conflicting critical issues/technical problems.
- Strong Redcat system understanding and troubleshooting around POS, KMS, EFTPOS and printers.
- Ability to manage queue volume and workload allocation in a collaborative, efficient and cooperative manner.
- Ability to work autonomously within the bounds of the primary role.
- Practical experience in analysing and resolving complex enterprise level desktop IT hardware, software and peripherals and technology needs.
- Some knowledge of Windows Desktop Operating Systems
- Basic IT skills and understanding of the requirements of IT function
BBBH49735_167333376958689
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