Helpdesk Analyst

6 days ago

Melbourne, Australia Connective Broker Services Full time

Helpdesk Analyst

**Helpdesk Analyst**
- Exciting role working with our award-winning CRM software 'Mercury Nexus'
- Kickstart your professional career in IT with a leading FinTech company
- Be part of a high performing team within a strong and vibrant culture

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers, and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and its offering to broker members. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

With award winning products, exceptional customer engagement scores and ambitious growth plans, we are driven to be the business partner that customers can't imagine doing business without.

**The Role**

Reporting to the Helpdesk Service Manager, you will provide efficient and professional Mercury Nexus support to our broker members and internal customers across Australia.

Your responsibilities will include:

- Investigate and resolve technical issues related to Mercury Nexus software, escalating complex cases as needed.
- Provide guidance to users for optimising their utilisation of the system.
- Collaborate in enhancing the Helpdesk team's knowledge repository.
- Actively seek opportunities to enhance workflow effectiveness through proactive identification of improvements.

**The Person**

Your inquisitive nature and keen attitude towards learning will ensure your success in this role. In addition, you will also possess:

- Minimum 1 year experience in a client-facing customer service role (IT advantageous)
- Strong knowledge of Service Desk ticketing systems and processes (Intercom advantageous)
- A can-do attitude and initiative i
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to multitask and prioritise in a fast-paced environment.
- a high performing and collaborative culture
- a wide range of staff benefits
- progressive leave policies including paid birthday leave
- access to various learning platforms to support your professional development goals
- investment in your career through learning and development opportunities
- Attractive remuneration package including access to an annual profit share

**Benefits to you**

As a valued member of the Connective team, you will be rewarded with:
**To Apply**

To apply, please click on the 'apply' button.

Job ID 676761209

  • Helpdesk Analyst

    1 week ago

    Melbourne, Australia Connective Broker Services Full time

    **Helpdesk Analyst** - Exciting role working with our award-winning CRM software 'Mercury Nexus' - Kickstart your professional career in IT with a leading FinTech company - Be part of a high performing team within a strong and vibrant culture **The Business** Connective is an innovative fintech company and the preferred choice for leading Australian...

  • IT Helpdesk Analyst

    6 days ago

    Melbourne, Australia The Config Team Full time

    **The Config Team - Join us and contribute in changing how the world works at a company small enough to care, big enough to compete.** **Job title**:IT Helpdesk Analyst (SAP/ERP) **Employment**: Permanent **Location**: Melbourne / Hybrid / Remote **Travel**: Limited **Permanent Package**:Excellent basic salary DOE plus, 24 days holiday plus Bank...

  • Top Asx Co.

    2 weeks ago

    Melbourne, Australia Bluefin Resources Full time

    **Top ASX co. - Helpdesk / Desktop Analyst Support - APPLY NOW** Immediate starters welcome **Rate - $30 - $45 per hour** **Melbourne - hybrid working available **You MUST have at least 1 year minimum commercial HELPDESK / SERVICE DESK EXPERIENCE and good communication skills** This well-known business requires a business-critical has 2 roles: 1st level...

  • Top Aus Retail Co.

    2 weeks ago

    Melbourne, Australia Bluefin Resources Full time

    **Top Aus Retail co. - Helpdesk / **Desktop analyst Support (1**st** & 2**nd** Level support)** Permanent role - URGENT ROLE PLEASE SEND CV TO APPLY - immediate starters welcome Salary - $45 - $67K plus super and store allowance Role location - Melbourne office-based role prior experience in helpdesk / service desk experience is a must minimum 3...

  • Helpdesk Support Analyst

    2 weeks ago

    Melbourne, Australia Harris Computer Systems Full time

    Due to continued success and growth Harris Maternity are looking for a talented Helpdesk Support Analyst to support customers, aid debugging and improve the functionality and performance across a varied product suite. Your key responsibilities will include: - Handle the escalated support calls or tickets; may work directly with customers to provide...

  • Helpdesk Analyst

    2 weeks ago

    Melbourne, Australia Connective Broker Services Full time

    **The Business** Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury' is the flagship of the Connective business and it's...

  • Helpdesk Analyst

    2 weeks ago

    Melbourne, Australia Connective Broker Services Full time

    **The Business** Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without. Our award-winning CRM software 'Mercury Nexus' is the flagship of the Connective business and it's...

  • Superfund Co.- Lev 2

    20 hours ago

    Melbourne, Australia Bluefin Resources Full time

    **Top Superfund co. - Level 2 / 3 - Helpdesk / **Desktop Support Analyst - APPLY NOW** **Contract length - 6 -12 months** **Location - Melbourne office with hybrid working** **Rate - dependent on experience **URGENT ROLE - **Please send WORD COPY of your CV to apply.** Immediate starters welcome. **MUST HAVE PRIOR LEVEL 2 EXPERIENCE IN HELPDESK / SERVICE...

  • Helpdesk / Desktop Support (Level 1 and Level 2)

    2 weeks ago

    Melbourne, Australia PRA Full time

    A Helpdesk / Desktop Support Analyst is required to join a large NFP organization based 10 mins East of Melbourne CBD. You will join the IT team and will be responsible for managing customer requests, including incidents and requests. Multiple opportunities, based on site from Richmond or Werribee. (6 roles available) You must have: - Exceptional...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...