Top Asx Co.

2 weeks ago

Melbourne, Australia Bluefin Resources Full time

**Top ASX co. - Helpdesk / Desktop Analyst Support - APPLY NOW**

Immediate starters welcome

**Rate - $30 - $45 per hour**

**Melbourne - hybrid working available
**You MUST have at least 1 year minimum commercial HELPDESK / SERVICE DESK EXPERIENCE and good communication skills**

This well-known business requires a business-critical has 2 roles: 1st level Helpdesk Analyst Support role and a 2nd level service desk analyst will be within the ICT Helpdesk support team that is growing.

This company has 450,000 users online to support, you will working as part of a large team working within Headquarters.

This role involved troubleshooting IT Issues on the phone, including provisioning laptops and requires to be on site as opposed to offshore to perform these duties.

This is a busy Helpdesk Support team with an existing Support team, you will be able to adapt and handle. Filling this role is critical to maintaining service levels to the key business for IT issues. This role will require you to manage the logging and triage of tickets to the appropriate teams to resolve issues for desktop environment and production environment This is a mainly 1st 2nd level support, some opportunity to do 3rd level support too, prior experience in helpdesk is a must.

Key skills in the following areas will be highly desirable not essential:

- Outstanding communication, collaborative and coordination skills gained through previous work experience in a relevant position.
- Understanding of issues, troubleshooting and resolution of enterprise level desktop IT hardware, software and peripherals.
- Experience within troubleshooting of Active Directory
- Understanding of set up of new devices ie setup phones / tablets / laptops
- First-class communication, stakeholder and customer service skills including Collaboration, influencing, negotiation, written, verbal and relationship building.
- Excellent time management skills, with the ability to prioritise and manage conflicting critical issues/technical problems.
- Ability to manage queue volume and workload allocation in a collaborative, efficient and cooperative manner.
- Ability to work autonomously within the bounds of the primary role.
- Practical experience in analysing and resolving complex enterprise level desktop IT hardware, software and peripherals and technology needs.
- Some knowledge of Windows Desktop Operating Systems
- Basic IT skills and understanding of the requirements of IT function

**If interested, please respond with an updated WORD copy of your CV - ASAP - URGENT role**

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