Quality and Risk Coordinator

4 days ago

Lane Cove West, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Quality and Risk Coordinator you be responsible for developing, implementing and overseeing processes to maintain high-quality care and compliance in line with the regulatory requirements. This is a permanent part time position consisting of 15 hours per a week.

**Why join us?**
- Flexibility to choose which 2 days you would like to work.
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Paid birthday day off after 12 months
- Parking available onsite
- Monthly social events

**Key Responsibilities**
- Manage incoming calls in a friendly, professional and knowledgeable manner.
- Assist with preparing documentation of sensitive matters including Aged Care Quality Agency compliance, documentation file notes, review and termination.
- Prepare and ensure all Approved Service Providers are onboarded with compliant documentation and monitor through Linksafe when renewals are required.
- Prepare and monitor all quality audit documentation and advise senior leadership of any concerns which need follow up to meet our compliance.
- Liaising with stakeholders and external companies for offices including maintenance of the building.
- Coordinating managing reviews of all Approved Service Providers ensuring paperwork meets compliance

**About you**
- Experience in administration with business management skills including computer literacy, excellent attention, self-motivator and problem-solving skills.
- Cert III Business Administration is desirable
- Experience in QMS is desirable.
- Desirable to have experience or qualification in care services for older people.
- Ability to provide a high level of customer service to all stakeholders.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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