Call Centre Operator

**Employment Type**: Temporary Full Time up to 15 February 2026 with potential availability of ongoing employment
**Position Classification**: Technical Assistant Grade 2
**Remuneration**: $31.21 - $32.41 per hour plus superannuation

**Hours Per Week**: 38
**Requisition ID**: REQ579703
**Location**: Sutherland Hospital
**Applications Close**:**06 July 2025 - 11:59pm

**About the opportunity**
NSW Health Pathology is currently seeking a Call Centre Operator to join the team at Sutherland Hospital. This is a temporary full time position however the role may be divided into two part-time positions depending on suitability.

The Call Centre is located within the Pathology building which is shared with blood collection outpatients, as well as the central specimen reception and laboratory departments. The call centre covers the Sydney South East area and operates the results line for clinicians and patients.

We are a small team that work well together and rely on one another to get pathology results to their required destinations. Duties include but are not limited to operating the results line and liaising with a wide range of stakeholders, faxing pending results manually and electronically, getting in contact with different laboratories to get an estimated wait time on results, interacting with the NSWHP test catalogue online and greeting/interacting with pathology patients daily.

The call centre operates Monday to Friday, with shifts starting as early as 7:30 AM and finishing no later than 6:00 PM.

**What we can offer you**
- Accrued Days Off in addition to Annual Leave (for full-time)
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning

**What you'll be doing**

To work as part of a team to ensure customer focused provision of enquiries, results and reports to all clients. To provide an accurate, efficient and timely service within the Call Centre.
- A working knowledge of, or demonstrated ability to learn, all aspects of the laboratory environment relevant to the Department
- Demonstrated ability to maintain high quality work output while managing competing priorities
- Demonstrated customer service experience and skills, preferably in a laboratory environment, including the ability to communicate effectively with customers, patients and clinical staff
- Demonstrated problem solving and analytical skills combined with the ability to investigate and resolve general issues within the laboratory environment
- Excellent data entry skills including high attention to detail and data accuracy
- Awareness of legislation, policies and requirements relevant to a laboratory setting

**Need more information?**

**Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases**
This is a Category A position. All Category A applicants must read and understand _NSW Health_ _Policy Directive _PD2024_015_ Occupational Assessment, Screening and Vaccination Against Specified Diseases_. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their **own cost** prior to appointment.

**New to NSW Health Pathology?**

**Talent Pool**

**Our Commitment to Diversity and Inclusion**
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.