Customer Service Representative

2 weeks ago

Mascot, Australia Anytime Offices Management Pty Ltd Full time

Greeting /Point of Contact
- Be the first and last point of contact for any members and visitors.
- Cover the front desk and main phone line during business hours.
- Prepare offices prior to check-in and take inventory upon check-out.
- Prepare and distribute promotional materials & partnership news to guests/potential members

Operations
- Assist the team in highlighting operations and maintenance issues.
- Manage relationship with vendors and manage centre consumptions.
- Coordinate with other teams, vendors or Building Management for IT, Engineering, Housekeeping & Accounting tasks.
- Manage keys and fobs.
- Order consumables & operating supplies with approval from Centre Manager.
- Submit receipts to Centre Manager for expense reports
- Daily receiving, logging and distribution of all mail/courier on behalf of clients.

Sales & Membership Management
- Manage any walk-in queries and leads. Escalate to the relevant Centre Manager or take ownership of the lead to convert the in to a deal.
- Solve member-related issues or escalate to Centre Manager when necessary.

Event Management
- Assist with set-up and breakdown of events, including ordering food and beverages
- Organise events in the centre.

**Job Type**: Casual

**Salary**: $25.00 - $26.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Morning shift
- Shift work

**Education**:

- Diploma (preferred)

Work Authorisation:

- Australia (required)

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