Technical Support Officer

Full-Time
- Yennora
- Projectors / Audio Visuals

**ADVANCED PRODUCT SUPPORT (APS) SPECIALIST **׀** **Visual Products**

**About the Company**

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

**About the Role**

Epson Australia currently has a fantastic opportunity for a motivated, technically astute, customer focused individual to join our Technical Support Team in our Yennora office and champion the technical escalation support provided to our Visual Product customers and dealer network community.

Your key responsibilities include:

- Promptly and efficiently manage problem escalations through to completion, clearly identifying and resolving root cause
- Work collaboratively with sales and pre-sales support teams, providing technical support as needed
- Build, support and maintain effective relationships with customers and dealer networks
- Ensure all technical information across the product range is maintained, with latest information readily available and accessible across all access points and repositories (software, firmware etc..)

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**About You**
- A background in Audio Visual (AV) - projectors, LCD panels, digital signage etc.. with experience in installation advantageous
- Understanding of various control systems advantageous - ie: Crestron, Extron
- Advanced understanding of wireless and networking protocols
- A background in technical support and experience in documenting and interpreting technical documentation, simplifying the complex
- Great communication, troubleshooting and problem-solving skills with a customer first mindset
- Ability to work well in a team orientated, collaborative environment
- Ability to maintain technical competence through the variety of learning and development activities available as technology progresses

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- Volunteer opportunities
- Birthday Leave
- Staff benefits and discounts from various partners

**How to Apply**
- Only shortlisted applicants will be contacted
- You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
- Recruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch

**How to Apply**
- ** Only shortlisted applicants will be contacted**:

- You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
- Recruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch.

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story