Commercial Manager

Location: Melbourne | CBD

Job type: Full Time - Fixed Term

Organisation: Department of Transport and Planning

**Salary**: $134,593 - $180,115

Occupation: Projects

Reference: 5936

**About the Project**

The Department of Transport & Planning, through Head, Transport for Victoria, has contracting relationships with our major train and tram operators - Yarra Trams & Metro Trains Melbourne, managed on behalf of the Victorian Government.

Agreed and awarded in 2017, the MR4 tram franchise agreement will come to term in 2024, and the MR4 train franchise in 2027.

The Department of Transport has an established project team, MR5, which has been comprehensively reviewing the State’s franchise agreements and undertaking the procurement for both contracts. The team provide options on relevant reform and construct the future agreements for implementation.

The franchise contracts detail, among other requirements, the day-to-day operation of services and performance standards; responsibilities about customer service, security and staffing; and maintenance and cleaning.
The project team support the Department of Transport and Planning’s due diligence and review of existing and future proposed arrangements, ensuring that contracts are providing the best value for money and enhanced services for the Victorian community.

**About the Role**

**Full Time Fixed Term until 28/11/2027**

Working closely with the Customer Workstream Lead, and broader project stakeholders, and drawing on the expertise of specialist advisory consultancies, the Commercial Manager will be responsible for undertaking detailed analysis of existing and potential arrangements to inform future contractual requirements. The Commercial Manager will need to lead analysis of financial, commercial, operational and asset inputs and data to assess performance, opportunities for improvement and make recommendations, while ensuring stakeholders are consulted and informed of potential changes.

The role seeks to identify options, manage risks and recommend actions to drive innovative and improved outcomes. It will require the production of project documentation for both internal and external audiences.
The role will support development of customer requirements for the future arrangements and the associated performance regime (in conjunction with the broader project); seeking to embed reforms that deliver a consistent customer experience across all transport modes.

The successful applicant will have substantial experience relevant to complex contracts in the public sector.
- To access the Position Description, please click here._

**Position Outcomes / Accountabilities**
- Gather and analyse information from within DTP and from other sources to support development of arrangements for the new agreements
- Prepare project documentation and advice, including submissions to government and internal stakeholder briefings, on the project workstream areas of review/change and other complex commercial / policy matters
- Stakeholders perceive that analysis and advice is comprehensively considered, takes into account whole of project outcomes and supports successful outcomes through a supportive partnership approach.
- Assist with the identification and resolution of project and strategic issues to support timely and effective decision making and negotiations
- Contributed to achievement of value for money outcomes through participation in the evaluation of options.
- In line with Section 31A of the Public Administration Act 2004 (Vic)

**Qualifications and Experience**

**Mandatory**
- A proven record of working with customer experience strategies and initiatives, ideally in a public transport setting.
- Demonstrated experience working on commercial projects in either public and/or private sectors.

**Desirable**
- Experience working with State or Federal Government
- A relevant tertiary qualification in commerce, finance, economics, business management or related discipline is highly regarded.

**ROLE SPECIFIC REQUIREMENTS**
- The role may involve evening or weekend work including occasional overnight travel.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements
- Opportunity to work across multiple urban and suburban hubs
- We prioritise the development of a safe and inclusive culture

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inc