Administration Manager

**Administration Manager - First Choice Allied Health**

Due to our rapid expansion, First Choice Allied Health is looking for an Administration Manager to join our dynamic team. This is a great opportunity to become a part of one of Melbourne’s fastest growing Allied Health Practices, at the start of an exciting growth phase.

Experience in working in an Allied Health Practice would be fantastic - however we believe that attitude is everything. So we’re looking for a great Leader of people. Based in either our Footscray or soon to open Ascot Vale Clinic, the role will see the successful applicant enjoy a great working environment, flexible hours and an industry leading salary package.

**About First Choice Allied Health**:
First Choice Allied Health is one of the only wholistic clinics in Melbourne’s west that provides full health services, including high quality speech pathology, occupational therapy, psychology, podiatry and massage therapy. Our two Practices are recently renovated and offer world class facilities for children, sportspeople and senior citizens.

**Why work with us?**
- We’re a fun, bubbly and supportive Team that treat each other like family.
- You’ll be part of making a difference to people and families by ensuring the clinic is running smoothly, creating WOW experiences for clients and a warm, fun and welcoming place to be.
- You want to be supported to grow and progress to be the best leader you can be.
- You enjoy a fast paced and challenging role in a business that prides itself on care.

**What you receive**:

- A permanent full-time position with excellent work conditions.
- On the job training and great support.
- A team that feels like a second family who love their work and are passionate about client outcomes.
- Exciting pathways to continue your professional growth and development as a Leader
- Above industry salary package

**About the Role**:
Working alongside the business Director, as well as liaising with our Therapists, the Administration Manager will have be responsible for a small Team that takes care of all Admin, reception and patient bookings. This is very much an autonomous role with plenty of variety.

Your role will involve leading our Admin and Reception Team to provide our clients with experiences that are first class. This includes overseeing, supporting, and refining every detail of the appointment from booking, to making clients feel welcome when they arrive, and ensuring the rest of their therapy journey is something they don’t have to worry about. Training your Team members will also be a big part of this role.

**Key Accountabilities**:
Administration Management
- Diary and wait list management
- Liaising with the Therapists
- Payment auditing and following up on outstanding invoices
- Ensuring compliance in service delivery (Medicare, NDIS, DVA, 3rd party payers, Workcover)
- Auditing of files and documentation
- Development and review of policies and procedures
- Resource stocktakes and ordering
- Communication and liaising with other businesses and professionals (e.g. real estate, telecommunications, tradespeople, cleaners etc.)

Human Resources
- Line management of administration staff (4 to 5 team members)
- Training Admin team members
- Rostering of administration team members
- Recruitment and on-boarding of new administration staff
- Helping Therapists with their booking schedule
- Conducting weekly admin Team meetings
- Team social event organisation

You will also be responsible for demonstrating our values and culture on a daily basis, as you work closely with the team to ensure a happy, supportive and cohesive work environment.

**What are we looking for in our newest team member?**
- You must love people and enjoy getting to know new people.
- You are somebody who shows initiative, and are solution focused.
- You must be flexible and willing to go above and beyond to help your Team and your clients.
- You thrive on a fast-paced work environment with an ability to multi-task.
- You pride yourself on maintaining a clean and safe environment and are willing to do the under-appreciated, but necessary tasks.
- You have a good attention to detail
- You are somebody who communicates exceptionally well both in-person and in-writing and possess a great phone manner.
- You love change and are resilient and flexible during times of evolution.
- You have great computer skills and are able to use Office products with ease.
- You have great integrity. You are trustworthy and honest. You are reliable and punctual.
- You enjoy training and developing your team members
- You are warm, caring and nurturing to clients (mostly children but some adults), their families and the team.
- You are fun and bubbly and see things from a glass half-full point of view.

First Choice has a unique business culture, and we’re continually taking on new ideas to ensure we provide the best possible care for our clients. This is a demanding but extremely rewarding r