Administration Officer

Full-Time (5 days/week)

LIVE LOCAL TO WPH? | WORK LOCAL AT WPH

Looking to work closer to home in Footscray?Shorten your Commute, Grow Your Career

Passionate about working in the healthcare industry?then come and work at Western Private Hospital - a provider of high level patient care & support.

About Us

Western Private Hospital (WPH), is a boutique private hospital servicing the West of Melbourne with the provision of acute services, which has 62 inpatient beds.

WPH’s facilities include four Operating Theatres, CSSD, Day Procedure Unit, Cardiac Unit, Overnight Ward for Surgical, CCU & HDU patients, Cardiac Catheter Laboratory, Day Oncology Unit, Specialist Consulting Suites, Nuclear Medicine/PET Centre and supported by pathology, pharmacy, radiology and radiation therapy services.

This variety creates an excellent opportunity for our team to be dynamic, flexible and customer focused in addressing the unique needs of our patients.

About the Role

We are looking for an Administration Officer to fulfil the role of Ward Clerk / Cardiac Bookings to support our progressive and dynamic Marion Ward which comprises 26 overnight beds, inc HDU and Cardiac Unit.

Both the Marion Ward and Cardiac Units function within a collaborative teamwork environment. The shared goal is the delivery of high-quality patient focused care. Working closely with Nursing, Medical, Allied Health & Support Services staff, you will be a key member in supporting the smooth day-to-day running of the ward by coordinating the physical and telecommunication traffic throughout the area, ensuring accurate data transmission of patient movements.

This is a permanent full-time position working 5 days a week across Monday to Friday generally between the hours of 7am-3pm or 8am-4pm depending on operational requirements.

**Key responsibilities of the role include (but not limited to)**:
Meeting and greeting patients, staff, doctors and all visitors in a professional and courteous manner as the first point of call for anyone arriving to the Marion Ward

Providing pre-admission, admission and discharge services

Processing cardiac bookings and billings for the Cardiac Catheter Laboratory

Ensuring smooth preparation of cardiac lists inc cancellations/additions; liaising with Doctors and their Practice Managers / Secretaries, and the administration and pre-admission / hospital access team

Data entry of MBS item numbers performed and prosthesis billings sheets

Ensuring accurate patient & doctor details are maintained in the patient management system

Medical record management including compiling, filing of discharged patients’ notes and follow-up of outstanding medication charts and discharge summaries

Managing the collections of excesses and co-payments

Providing clerical & administrative support duties to the Nurse Unit Managers of the Overnight Ward and Cardiac Unit - inc. mail distribution, data entry of workhours, assisting with bookings & cancelling of nursing staff, organising department meetings, etc

About You

To succeed in this role, you will you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy environment. The ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of nurses, doctors, nurses, administrators and other allied health professionals and support services staff.

Selection Criteria

Experience in a healthcare setting working in similar role (private hospital experience preferred)

Demonstrated excellence in customer service with outstanding interpersonal and communication skills

Professional presentation, style and manner

Meticulous attention to detail when handling patient data with high levels of accuracy

Demonstrated ability to work independently, flexibly and cooperatively as part of a team

Team player, self-directed and motivated with highly developed time management and organisational skills and the ability to prioritise tasks, be responsive and meet deadlines in a busy, changing and demanding environment

Experience in hospital mainframe system - WebPAS (Desirable)

Knowledge of medical terminology and MBS item numbers (Desirable)

Understanding of Private Health Fund contracts including eligibility checks and patient Informed Financial Consent (Desirable)

**Benefits of Working at WPH include**:
Fantastic people and inclusive workplace culture with supportive management

On-the-job orientation, training and support

Close proximity to public transport and subsidised car parking

Access to a range of health & well-being initiatives, staff discounts and benefits

**Requirements**:
Everyone who joins Western Private Hospital
- Must be vaccinated against COVID-19, Influenza and provide proof of immunisation against, or immunity to, infectious diseases as required per the Health Se