Technical Support Administrator

7 days ago

Brunswick, Australia DJI STORE PTY LTD Full time

**Job Overview**:
Join our dynamic Repair/RMA team as a Technical Support Administrator, where you'll engage in managing RMA cases, handling data entry, and performing administrative duties. In this role, you will assist with job creation, manage the logistics of RMA cases, and communicate with manufacturers to facilitate case submissions. You will also receive training in our in-house systems, **SAP Business One**, and customer service, while learning about the exciting world of drones.

**Key Responsibilities**:

- Create and manage RMA jobs in the system, ensuring accuracy in data entry.
- Oversee the logistics and follow through on RMA cases, from initiation to resolution.
- Liaise with manufacturers for RMA submissions, coordinating communication and follow-ups.
- Utilize and navigate our in-house system and SAP Business One for data management.
- Support the RMA team with daily administrative and technical support tasks.
- Provide excellent customer service, assisting with RMA-related inquiries and solutions.
- Participate in technical training, learning how drones work and even how to fly them

**What We Offer**:

- **Exciting work environment**: Work alongside our expert RMA team.
- **Learning opportunities**: Hands-on training with drones and customer service skills.
- **Employee benefits**: Free lunch provided, onsite car parking, and staff discounts.

**Skills & Qualifications**:

- Strong organizational skills and attention to detail.
- Excellent communication and customer service abilities.
- Eagerness to learn technical systems and processes.
- Previous experience in admin roles or customer support is a plus but not required.

**Why Join Us?**

This role offers a fun and exciting opportunity to learn new skills while working with cutting-edge technology like drones. With a supportive team environment and great benefits, you’ll have the chance to grow and develop your expertise in both technical and administrative fields.

**Job Types**: Full-time, Casual

Pay: $48,000.00 - $60,000.00 per year

Work Location: In person

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