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Aso6 People Support Team Lead

2 weeks ago

Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**
**Job reference**: 623016
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Why work with us**:
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

**About the Role**:
People Support is responsible for the provision of people and culture advice and services, across a range of digital channels, that support the resolution of individual customer queries.

The Team Lead, People Support is responsible for the operational management of the People Support group, which includes a team of frontline customer service delivery environment, interacting with customers via telephone and other channels. The role will utilise existing data sets, policy and establish new data sets as required, to deliver expert advice and make recommendations that inform system and process improvements.

The Team Lead, People Support will liaise with key representatives from People and Culture teams to ensure work is allocated to People Support in a structured and transparent manner as well as overseeing the delivery of work according to required quality and timeframes. The role will be an escalation point for complex or specialised queries which are unable to be resolved by People and Culture teams.

**Qualifications**:
**Desirable**: Experience working within a contract center or similar environment. A tertiary qualification relevant to Human resources or equivalent experience.
***
**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Remuneration**:
ASO6 $97,022 - $102,626 per annum (1.0 FTE), plus superannuation.

**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
***
**Additional Note**:
This is a full-time contract role (1.0 FTE), up until 30 June 2025.

**Applications close**: 13/10/2024 11:30 PM