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Aso6 Assessment and Resolution Officer
3 weeks ago
**Department for Education**
**Job reference**: 618450
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone
**Why work with us**:
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
**About the Role**:
The Complaints Management Team provide a quality mediation and education complaint management service, achieving the timely resolution of school and preschool complaints.
This role promotes best practice and provides expert advice and consultation services on a range of complaints based on significant discipline knowledge of government and education complaint handling processes. This role undertakes a range of complaint functions that includes the resolution of complaints in an effective, timely, fair and transparent manner in line with the departments Complaint Management Policy and Procedure. Dependent on business requirements, the role may be required to provide day to day supervision of 3 x ASO3 customer service officers on an as needs basis.
**Qualifications**:
**Desirable**: A degree in education, public policy, social work, mediation or a related area.
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**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
**Remuneration**:
ASO6 $98,478 - $104,165 per annum (1.0 FTE) + superannuation (11.5%) and leave loading.
**Enquiries**:
**Application Instructions**:
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter addressing the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
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**Additional Note**:
This is a full-time contract role (1.0 FTE), initial 6-month term contract.
**Applications close**: 17/09/2024 11:30 PM
