Workers Compensation Consultant

Mercer Marsh Benefits (MMB) is leading workers compensation practice in Australia. We provide industry-focused brokerage, consulting, and claims advocacy services, leveraging data, technology, and analytics to help reduce our clients’ total cost of people risk.

**Workers Compensation Consultant**

**What can you expect?**

Provide professional outsourced return to work and claims consulting services to Mercer Marsh Benefits clients through the administration of injury management software; insurer and other stakeholder liaison and back office injury management accountabilities.

The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

**What is in it for you?**
- Leading training and development in leading insurance broker and risk advisor
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues
- Genuine work life balance with hybrid work environment
- Exposure to Australia’s largest national clients

**We will count on you to**:

- Perform Outsourced Return to Work Coordinator functions, including but not limited to:

- Triaging and lodgement of new claims
- Development and maintenance of return-to-work plans
- Regular stakeholder contact (injured worker, employer, insurer)
- Delivering on employer return to work obligations
- Claims reviews
- Administrative tasks such as payroll functions and wage reimbursements where required
- Reporting
- Administering preferred injury management software for selected clients and maintaining this database
- National complex claims consulting
- Insurer liaison with respect to injury management activities
- Intermediate Microsoft Suite (Word, Excel, PowerPoint) skills
- Produce and/or format reports, manuals, presentations and other correspondence or documents
- Generate invoices
- Achieve financial retention and new business KPIs
- Organise and maintain file system, file correspondence and other documentation
- Maintain database and spreadsheet files
- Support Workers Compensation team during busy periods.
- Read and route incoming correspondence
- Take, type and distribute meeting minutes
- Other tasks as directed by manager

**What you need to have**:

- Tertiary qualifications in Applied Science, OH&S, Injury Management, or other relevant fields.
- Return to Work Co-coordinator accreditation desirable but not essential.
- Tier 1 compliancy may be required and facilitated by Mercer Marsh Benefits
- Strong attention to detail/accuracy
- Excellent written and verbal communication skills
- Confident and considered decision maker
- Excellent organization and time management skills
- Computer literate (word and excel)
- Enjoys working in a team environment

**What makes you stand out**:

- ** Client/Customer Service** - Consistent provision of excellent technical, administrative, and consulting support to internal and external clients with frequent reference back to their needs.
- ** Quality & Compliance** - Dedicated to the sustained delivery of the highest level of quality in all aspects of work performance and client service; accurately checking processes and tasks; following procedures; adherence to policy.
- ** Working Relationships / Teamwork** - Maintains effective working relations with colleagues, external clients, and broader industry market segments. Consistently contributes to the team and supports manager’s efforts to achieve goals. Demonstrates understanding and respect for different perspectives, values, cultures, and work styles.
- **Planning & Organization** - Establishes courses of action for self and others to ensure that work is completed efficiently and on time.
- ** Drive & Self-Motivation** - Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with mínimal yet appropriate reference back to manager/supervisor.

**About Marsh**:
**Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.**

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. o