School Account Manager

7 days ago

St Kilda, Australia Experience Education Full time

**Company Overview**:
World Challenge, Travelopia Group and a KKR owned company, and is a leading provider of educational travel - offering a wide range of experiences for students: including expeditions, within Australia and overseas, and now expanding into a broad range of international trips covering core curriculum topics, sports tours and learning service journeys.

**What You Will Be Doing**:
Our School Account Manager must demonstrate genuine commitment to delivering excellent and personal service to the schools in their portfolios, building relationships that generate loyalty to the organisation and identify/anticipate when the business relationship is weakening or may be under threat. Supported by a distributed team, our SAM will be expected to assist in any key issues that may prevent a repeat sale.
- Foster great relationships with all School Leaders to ensure they feel fully supported throughout the program and remain loyal to the organisation
- Proactively manage the client portfolio to ensure high repeat rates, ensuring that every repeat sale reaches its full potential by carefully managing each school
- Proactively analyse individual school needs and respond to their requirements
- Liaise with local authorities to support official sign off trips
- Propose solutions to problems concerning the completion of any repeat business.
- Establish meaningful contact with Key Decision Makers (KDMs) such as Principals / Heads and Senior Leadership Teams
- Conduct meetings on Zoom, Teams or in person as appropriate.

**Special Requirements of the job**:

- Occasional travel may be required
- Flexible working hours including some anti-social hours to deliver student and parent presentations to schools
- Required to work from home but needs to be available to visit the office 2 days week and attend any training days
- Access to broadband internet facility required at home

**What We Are Looking For**:
**Our School Account Manager must have**:

- CRM experience - HubSpot preferred
- Competency in using Zoom, Microsoft Teams and other online presentation tools
- Experience with mobile technology & willingness to embrace social media channels (esp. Twitter, FB, Instagram)
- Account management and presentation experience. Must be flexible and able to present both in person and online

Do you succeed in customer-facing environments and have an energetic, personable approach to account management? We encourage you to apply.

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

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