School Relationship Manager

We have a great opportunity for a highly organised and friendly collaborator to facilitate World Challenge programs for partner schools

**About World Challenge**:
Refined over 30 years, World Challenge trips focus on enriching the lives of young people through experiential travel. Our philosophy is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities for young people to develop crucial life skills, such as leadership, resilience and self-belief.

World Challenge is part of Experience Education, a division of the Travelopia group, one of the world’s leading specialist travel groups.

**About Experience Education**:
Experience Education is a unique collection of brands including World Challenge, SkiBound, Travelbound, Edwin Doran, Masterclass and JCA Adventure, leading the way in global educational travel across Europe, Australasia, Dubai and the North America and we’re on a mission to create the most inspiring experiences for our guests, with memories that last for a lifetime

Experience Education is part of the Travelopia group, one of the world’s leading specialist travel groups, providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.

**Our Impact**:
At the heart of each World Challenge trip is a focus on personal growth, global citizenship (through sustainable community and conservation initiatives) and health and wellbeing. We want young people to return home with a concern for something larger than themselves, and an enriched view and greater appreciation of the world around them.

**What you will be doing**:
Our School Relationship Managers create powerful relationships with our schools to ensure teachers are supported throughout the build-up to their trip departure, delivering our online Discovery Meetings to students, and our Pre-Departure Updates to parents, and supporting our teams out on trips. This ensures that a seamless level of support is provided from the point a team forms, to their return home at the end of their trip.

Some of the key day-to-day responsibilities will include:

- Demonstrating genuine commitment to delivering excellent and personal service to the schools in your portfolio, building relationships with teachers that generate loyalty and repeat bookings, and identifying when the business relationship may be under threat
- Building strong rapport with school leaders to achieve objectives
- Advocating for the school internally, collaborating effectively with the wider team to ensure school satisfaction is high
- Remotely delivering Discovery Meetings to students and Pre-Departure Updates to parents ensuring these meetings are delivered within set deadlines and maintaining high quality
- Processing tasks for the smooth running of trips to guarantee schools are prepared and all necessary information is collected before departure
- Providing operational and customer support for teams travelling in our peak season, by managing incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy their trip
- Acting as a point of contact for School Leader feedback, resolving issues in collaboration with Regional Development Managers, teachers, parents, and internal teams
- Ensuring high response rates for School Leader Post Expedition Questionnaires and maintaining a high overall customer satisfaction level for the trip
- Driving forward new and existing workflow initiatives to ensure team success
- Seeking opportunities for learning and growth

**What we are looking for**:

- Experience in an account or relationship management role - or currently working within Education and understands what goes into a school trip / has a passion for adventure travel
- Excellent communication skills, with a friendly and professional manner and ability to build great relationships
- Great organisation skills with the ability to prioritise tasks effectively
- Confidence to run online presentations and meetings with parents, students, and teachers
- Initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service
- Drive and motivation to constantly ask if there is a better way and to initiate and manage change if there is
- Passion for travel and student development

**Some of the benefits**:

- Optional hybrid working pattern between our office and your home
- Opportunities to travel overseas as a member of an expedition team and/or on familiar