Project Sales/ Service Administrator

**We're hiring: Service Administrator & Project Sales Administrator**:
**Join a Growing Team That Delivers Real Solutions**

We are looking for **two motivated and detail-driven professionals** to join our high-performing team:
**Service Administrator** — Own and streamline our national maintenance service delivery.
**Project Sales Administrator** — Keep projects moving with precise, proactive administration and customer support.

Whether your strengths lie in **scheduling and service logistics** or **project coordination and sales support**, we have a role that plays to your abilities and offers you space to grow.

**Position 1: Service Administrator**:
As our **Service Administrator** you'll be the engine behind our national service operations — coordinating reactive and planned maintenance jobs to ensure we meet customer expectations and keep systems running smoothly.

**What You'll Be Doing**:

- Schedule, assigns and monitor technician and subcontractor jobs via serviceM8
- Liaise with customers, internal teams and service partners to ensure smooth delivery
- Track job progress and ensure service documentation is uploaded for invoicing
- Quote additional works identified during service jobs
- Support post-project service handovers and maintain high levels of customer engagement

**Ideal Background**:

- Experience in service coordination, facilities management or field operations
- High attention to detail, great communicator and strong organisation skills
- Confident working across systems like MS Office, SAP and ServiceM8
- Ability to remain calm under pressure and juggle competing priorities

**Position 2: Project Sales Administrator**:
As a** Project Sales Administrator**, you'll manage the full administrative lifecycle of our Access Solutions Projects - from managing client documentation to delivery logistics and customer support.

**What You'll Be Doing**:

- Coordinate with technicians and subcontractors and schedule installations
- Prepare purchase orders, manage customer and subcontractor documentation (SWMNS, JSEAs. Etc.)
- Maintain customer portals, ensure compliance and support Business Development Managers and project leads throughout the project lifecycle
- Assist in stock control and support ERP implementation activities

**Ideal Background**:

- Experience in Project Administration, sales support, or construction services
- Highly organised and confident working across multiple platforms and departments
- Can handle customer inquiries professionally and adapt quickly to changing priorities
- SAP experience will be highly regarded

**Who You Are (for both roles)**:

- A Strong Communicator with a professional, positive attitude
- Able to work independently but thrive in a collaborative environment
- Comfortable using technology and learning new systems
- Focused on the customer experience, accuracy and timely delivery

**Why Join Us?**:

- Work in a forward thinking company with Global reach
- Be part of a collaborative, supportive team with room to grow
- Exposure to diverse projects and clients across Australia
- Competitive salary and opportunities for development

**Sound like that something that interests you?**:
**Our vision** is to be a worldwide leader in high performance solutions for access and mobility needs, in a sustainable way.

**Our mission** is to offer reliable cutting-edge solutions to access and mobility needs, delivering solid returns to our stakeholders while ensuring respect of people, environment and ethical standards.

**Our values**are centre around: People, Ethics, Aspirations and Strategies.