Customer Service

Location : Loganholme, QLD

Type: Full-time, 12-month fixed term contract

Wesco Anixter are seeking a detail-driven Customer Service Representative , specialising in order processing. This role will support our nationwide sales branches and is ideal for someone who takes pride in delivering exceptional customer service.

Responsibilities

You'll be responsible for accurate and efficient order entry, navigating across multiple platforms including Outlook, Pronto (ERP), and Zoho Desk (ticketing system). Your ability to manage different processes, contact points and systems will be the key to your success.

• Manage multiple sales inboxes
• Process customer orders from emailed PO's and online web submissions
• Validate product codes, quantities, and pricing
• Service customers via email to assist regarding pricing discrepancies, delivery address and stock availability
• Collaborate between accounts, operations, and purchasing to ensure efficient order fulfilment
• Escalate and resolve order-related complaints professionally
• Provide admin and service support to the sales team

Requirements

We value precision, adaptability, and a customer-first mindset. Distribution experience is helpful, but not essential.

• 2-4 years in sales support, administration, customer service, or order management
• Strong wirtten communication and data-entry accuracy
• Ability to manage multiple systems and priorities under pressure
• High attention to detail with a results-driven approach
• Excellent time management and process discipline
• Quick learner with aptitude for new software

About Wesco Anixter

Wesco Anixter (formerly CSD) is your trusted partner for Security, Data and Communications solutions.

We operate security branches across 12 locations in Australia and New Zealand, featuring showrooms, trade counters, and warehouses. We are committed to combining the scale and resources of a global company with local expertise to deliver exceptional service.

Globally, Wesco Anixter is the international go-to-market brand of Wesco International, a leading provider of B2B distribution, logistics services and supply chain solutions.

Why Join Us?

• A culture of recognition and internal progression
• Open-door environment with a supportive team
• Exceptional training and development opportunities
• Employee rewards, assistance & referral programs
• Diverse, inclusive, and innovative workplace

If you thrive in a collaboratative environment and take pride in delivering exceptional service, we want to hear from you.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.