Customer Service

2 days ago

Loganholme, Queensland, Australia Ice Blast Air Conditioning Pty Ltd Full time $40,000 - $60,000 per year

About Ice Blast and the Role

We are a growing Air Conditioning and Electrical business with a new Customer Service and Administration role on offer.

This is a fantastic opportunity to join a friendly, supportive team where your efforts will directly contribute to our customers' experience and our business success.

We have opportunity for immediate start but also flexibility for future starting dates.

Initially a casual position, this role would likely lead to full-time employment if you are interested and happy to stay on permanently.

What You'll Do

In this role, you'll be involved in a wide variety of customer service and administration tasks, including:

  • Customer service: reception, phones, emails, and being the welcoming voice and face of Ice Blast.
  • Organising: triaging customer jobs, assisting with technician scheduling and coordination, and prioritising tasks.
  • Procurement: purchasing, receiving, checking, and allocating goods and services.
  • General admin: rolling over jobs for invoicing/quoting, data entry, filing, and form completion.
  • Project support (optional): If you have the interest and skills, you can get involved in projects such as AI tool development, simPRO overhaul, GHL CRM set-up, and other business improvements.

About You

This role will suit someone who:

  • Is calm, friendly, and professional, even when juggling multiple tasks.
  • Has proven customer service or office administration experience.
  • Is organised, reliable, and enjoys bringing structure to a busy environment.
  • Communicates clearly and confidently, both written and verbal.
  • Works well in a team but is also comfortable taking ownership of tasks independently.
  • Takes pride in delivering excellent service and going the extra mile for customers and team mates.
  • Enjoys variety. No two days are exactly the same at Ice Blast

What We Offer

At Ice Blast, we know that great people are the foundation of our success. We offer:

  • A friendly and supportive team culture where you feel valued.
  • Opportunities to develop new skills and gain exposure across many areas of the business.
  • A workplace that encourages initiative, problem-solving, and growth.
  • Flexibility in starting arrangements and potential for long-term, stable employment.

How to Apply

If this sounds like you, we'd love to hear from you Please apply with:

  • Your resume and cover letter, OR
  • A short introduction about yourself, what you've done previously, and what you're looking for.

If you have any questions about the role or the business, please don't hesitate to contact Lucy at or please leave a voicemail or text for follow-up if the call is missed).

Next step: Shortlisted applicants will be contacted for interviews.

Thank you for considering this opportunity with Ice Blast. We're excited to meet our next amazing team member

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