Intake and Administration Officer

About the Opportunity
This is a permanent full-time (35 hours / week) opportunity and will be based at our Sydney Counselling and Mediation centre
- Required to work on either Monday OR Thursday from 10:30am - 6:30pm

We are seeking a compassionate, emotionally intelligent, and highly organised Intake and Administration Officer to join our dedicated team at Uniting Counselling and Mediation in Sydney.
As the first point of contact for clients, you will play a critical role in supporting children, families, and individuals. Many of whom may be in crisis, experiencing distress, or navigating the impacts of family separation. This role balances trauma-informed engagement with accurate administrative processes to ensure every client feels welcomed, supported, and understood.
You will conduct detailed intake interviews across various programs, screen for safety and risk factors, manage referrals, and provide key information about services, fees, and family law principles. Working closely with administrators, counsellors, and mediators your ability to calmly deescalate emotion and handle sensitive conversations will be essential.
About you in the role
- Conduct 3 intake appointments per day (approx.), each followed by case administration.
- Gather demographic details and assess presenting issues, including safety and risk screening.
- Create and manage client files, record case notes, and coordinate appointments and communication.
- Provide clear and supportive information about family law basics, services, and fees (including collection processes).
- Respond with empathy to clients from diverse backgrounds including CALD and LGBTQIA+ communities.
- Refer clients or family members to appropriate services when needed.
- Assist with general administration: reception, records, invoicing, communication, and supporting the senior admin officer.
- Maintain confidentiality, uphold mandatory reporting requirements, and follow internal protocols.
- Participate in monthly team meetings, regular intake supervision, and ongoing training.

About You
You are calm under pressure, with the ability to sensitively hold space for individuals sharing traumatic or emotional information, all while maintaining the flow of structured intake. You’re down-to-earth, humble, and emotionally intelligent, with strong boundaries and excellent attention to detail.
**You’ll also bring**:

- Demonstrated experience managing individuals in distress or crisis, ideally in community, counselling, or health settings.
- A nurturing communication style that balances compassion with efficiency.
- Strong organisational and admin skills, including accurate data entry and recordkeeping.
- Confidence explaining services and legal concepts to clients
- Ability to work with diverse communities and understand the importance of inclusion and safety.
- Familiarity with family law, domestic violence, suicide risk, and child protection (or willingness to learn).
- Willingness to complete Accidental Counsellor training and other professional development.

Why Join Us?
- Salary packaging benefits to increase your take-home pay
- Supportive team culture with regular supervision and peer support
- Ongoing training and development opportunities
- Flexible, inclusive, and purpose-driven work environment
- Opportunities to make a real difference in the lives of families and individuals

How to Apply
1. Describe your experience responding to and managing individuals in crisis or distress.
2. Provide an example of how you helped develop team culture in your workplace. What do you look for in a team environment to support your work?
Applications without a covering letter addressing questions 1 and 2 will not be considered.
**Closing Date**: 11:55pm, Thursday 16th October 2025
About Uniting
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people making a real difference in the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to Elders past, present and emerging, and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.