Customer Service, Administration and Export Support

2 weeks ago

Lyndhurst, Australia Prezise Consulting Group Full time

Our client, a global company and leading supplier in the food and beverage, cosmetics and pharmaceutical industries is currently seeking an experienced **Customer Service** person with strong **administrative** skills.

We are seeking someone with outstanding customer service, excellent admin skills and a desire to be trained in Export support.

**Day shift 8.00am - 4.30pm Mon to Fri**

The prime objective of customer service is to provide customer satisfaction through interaction, responding to customer queries, resolve product and service issues and enhance customer experience.

Key Accountabilities:

- **Answer external and internal phone calls. Assist customer with request/order etc or transfer to appropriate person to handle inquiry/request**
- **Raise price quotations, create sales orders, order confirmations, customer shipments and invoices for both local and international customers as required. Add freight charge to customer shipments/invoices when necessary (calculate using freight portals if needed)**
- **Process credit card payments for non-credit account customers accurately prior to despatch of goods. Record transaction as required by accounts**
- **Follow up with planning for any out-of-stock items and adjust due date on sales order**
- **Communicate with customers regarding changes to expected despatch date of goods (if delayed beyond date confirmed or expected despatch date advised)**
- **Ensure customers receive communication/confirmation of orders within 2 working days of placement of order (not necessary if placed over the phone or on-line via a website)**
- **Quote freight charge for international shipments (courier or air/sea using a freight forwarder)**
- **Create instruction folder for international sales orders (using Access export database)**
- **Complete & verify DG declaration, packing list & SLI where needed**
- **Consign shipments for export or arrange local transport to freight forwarder**
- **File/scan export paperwork and close off shipment in export database**
- **Provide tracking numbers to customers when requested for goods sent via Australia Post or Toll. Also assist with lodging an inquiry or assisting customer if delivery is missing or late**
- **Assist and follow instructions from Account Managers and Sales Representatives in developing existing customers into long term relationships**
- **As requested, undertake other duties not required by the role, but for the benefit or betterment of the business**

To be successful in obtaining this role, you will have;
- **Excellent communication both written and verbal**
- **Strong administration skills**
- **The ability to multitask**
- **Excellent phone manner**
- **A desire to work in a team environment**
- **A desire to learn and be trained in all aspects of this role**

**Lyndhurst location**

**Job Type**: Permanent

Pay: $34.00 - $36.00 per hour

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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