Innovation Experience Lead

Are you committed to bringing your best to life every day?

In 2025, MLC Life Insurance is embracing a new brand identity: Acenda.

Under this new brand, we’re taking our long-standing heritage into a new era, empowering a brighter future with security and confidence.

Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same.

We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on - inside and outside of work - to grow and make a real impact for our customers, partners, and each other.

**The role**

Reporting into the Head of Innovation, the Innovation Experience Lead role is a newly created role within the Innovation team.

You will be responsible for leading and driving the Innovation Experience vision, by delivering any user experience, product and service design outputs across the innovative lifecycle.

Collaborating closely with the Incubation Lead and Customer Discovery Lead, you will support the creative development and execution of value propositions, MVP’s, services and user experiences that align with Acenda’s strategic objectives and innovative goals, to solve real business problems and deliver measurable outcomes.

As Innovation Experience Lead, you will foster and champion a culture of creativity, encourage collaboration across business units, and employ customer-centric techniques and methods in the design, incubation, validation and execution of breakthrough propositions, products and experiences, from MVP through to growth and scale.

**About you**

An experienced CX/UX/Service Design professional with a strong human-centered design and mindset, you possess a minimum of 7+ years of experience in UX, product, and / or service design, with a strong portfolio demonstrating end-to-end design leadership with a bias to innovation.

You may come from a start-up or corporate venture background which enables you to work in ambiguity and at pace, ideally in a Financial Services or FinTech context.

You demonstrate a strong ability when it comes to customer research, insights gathering, synthesis and ability to turn into actionable design strategies and concepts.

While you possess a strong commercial acumen, you still play a hands-on role and is proficient in design, prototyping and other MVP development tools.

Lastly, your outstanding communication skills (both written and verbal) coupled with your ability to engage and interact, will enable you to facilitate conversations, workshops and presentations to a variety of stakeholders across all seniority levels.

**Bringing our best to life - why join us?**
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

**Primary Location**: AU-VIC-Docklands

**Work Locations**: Level 15, 727 Collins St Level 15 727 Collins St Docklands 3008

**Job**: Business Enablement

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 3

Full-time

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**Job Posting**: 22-Jun-2025, 6:08:04 PM