Call Centre Consultant

2 weeks ago

Perth, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. Want to join us?

**About the role**:
As a Call Centre Consultant at Rabobank, you’ll provide exceptional support to our clients - both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. This role is based in our Perth office, and welcome applicants wishing to work-full and part-time.

We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences.

**About you**:
If you’re currently working in a call centre environment, you’ll love our shift rotation pattern (no weekends), our manageable call volumes and our collaborative and friendly culture.

It’s not essential to have worked in a call centre before however, or to have banking / finance experience - we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.

**To thrive in this role, you’ll demonstrate**:

- Excellent communication skills, both verbally and in writing.
- A professional, positive attitude and a strong customer focus.
- Ability to take ownership of customer requests and achieve first call resolution.
- Be solutions focussed and have excellent problem-solving skills.
- Have high attention to detail and work with accuracy.
- Be a team player who works well as part of a great team.

The role operates on a rotating roster, for 6 months of the year you will be working between the hours of 9am to 6pm (to align with AEST) and 8am to 5pm (during AEDT), on a 37.5-hour regular week, so thankfully no weekend or graveyard/midnight shifts required.

**What can we offer you?**:

- Flexible leave benefits with one bonus week per year
- Subsidised health insurance
- Contribution to a corporate wardrobe
- Great career development
- Excellent office environment and team events
- Ability to work from home after demonstrating key success metrics

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

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