Call Centre Operator

2 weeks ago

Perth, Western Australia Linear Clinical Research Full time $45,000 - $60,000 per year

Your Role in Our Future

As our Call Centre Operator you will play a key role in the recruitment of participants across a broad range of clinical trials. which take place across our Nedlands and Joondalup clinical trial centres. Once potential participants register their interest online, you will then contact them via phone, conduct some basic pre-screening questions to ensure they meet the trial requirements and then book their medical screening appointment with our screening team.

In this dynamic, service-driven role, you'll play a key part in achieving both individual and team goals by managing inbound and outbound calls and seeing firsthand how your contribution drives the success of groundbreaking clinical trials.

Some of your duties will include;

  • Work towards set KPI's to ensure adequate numbers of trial participants are sourced in line with study requirements.
  • Review online applications and conduct pre-screening interviews with prospective participants.
  • Schedule follow up appointments with the clinic teams following pre-screening interview.
  • Provide assistance to volunteers with online applications and submissions.

Your Experience

With multiple positions available, if you have great customer service skills, get a kick out of smashing goals and want to contribute to medical research, we want to hear from you

Along with a positive and friendly attitude, the successful applicant will also be able to demonstrate the following;

  • Strong computer skills with the ability to read and work across multiple spreadsheets and platforms.
  • Excellent attention to detail with high levels of accuracy.
  • Strong time management skills with the ability to work within specified timeframes.
  • Excellent communication skills and telephone manner.

Our Culture and Benefits

We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences and foster a culture that supports diversity and inclusion. We value our people and offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

  • Want to increase your pay? We offer not-for-profit Salary Packaging which means you earn more money
  • 5 weeks annual leave
  • Access to discounted health insurance and gym membership
  • Regular social & wellbeing events organised by our social committee.
  • Training and development opportunities.
  • Employee Assistance Program for you and your family.

Closing Date: 29th August 2025. Please note, Linear reserves the right to hire prior to the closing date.

How to Apply

If you think that this is the right role and an exciting new challenge for you, please click on 'Apply Now' to submit your application.

Linear encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.

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