Patient Services Administrator

7 days ago

Newstead, Australia City Fertility Full time

**Introduction**:
The Company
Over 21,00 babies and countless smiles for more than 21 years.
Established in 2003, City Fertility (CFC) is one of Australia ’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.
CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.
Why Join Us?
At City Fertility, you will be part of a progressive and people-centred organisation that values innovation, integrity and impact. We offer a flexible and supportive work environment, opportunities for professional growth and the chance to make a meaningful contribution to a growing healthcare group.
**Description**:
The Opportunity
A Patient Services Administrator has the primary role of providing exemplary customer service to the patients, clinicians and other departments of our Brisbane Newstead Facility.
This role will have you interacting with patients to give them a quality experience by providing exemplary service, answering their questions and diffusing frustrating and difficult situations whilst they are on their IVF journey.
**About You**:
We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:
Demonstrated 1 - 2 years Medical Reception or similar customer services experience
Clinician secretary in OBGYN experience is advantageous
Must have experience in the Health Industry
Intermediate to advanced working knowledge of MS Office
Clinic2Cloud and/or Genie software or equivalent practice management software
**Day to Day of this Role**:
Cost quoting, Medicare Billing / Private Health Billing
Booking internal and external appointments within the clinic and Day Hospital
Answering customer's questions on various complex matters related to the IVF journey, and day to day enquiries.
Providing an understanding of all IVF services provided by City Fertility
**Application Process**:
City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

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