Patient Services Administrator

2 weeks ago

Newstead, Queensland, Australia City Fertility Ltd Full time $60,000 - $80,000 per year

Introduction:

The Company

Over 21,00 babies and countless smiles for more than 21 years.

Established in 2003, City Fertility (CFC) is one of Australia 's leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.

CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG's globally renowned medical, operational, and research & development expertise.

Why Join Us?

At City Fertility, you will be part of a progressive and people-centred organisation that values innovation, integrity and impact. We offer a flexible and supportive work environment, opportunities for professional growth and the chance to make a meaningful contribution to a growing healthcare group.

Description:

The Opportunity

A Patient Services Administrator has the primary role of providing exemplary customer service to the patients, clinicians and other departments of our Brisbane Newstead Facility.

This role will have you interacting with patients to give them a quality experience by providing exemplary service, answering their questions and diffusing frustrating and difficult situations whilst they are on their IVF journey.

About You:

We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:

Demonstrated 1 – 2 years Medical Reception or similar customer services experience

Clinician secretary in OBGYN experience is advantageous

Must have experience in the Health Industry

Intermediate to advanced working knowledge of MS Office

Clinic2Cloud and/or Genie software or equivalent practice management software

Day to Day of this Role:

Cost quoting, Medicare Billing / Private Health Billing

Booking internal and external appointments within the clinic and Day Hospital

Answering customer's questions on various complex matters related to the IVF journey, and day to day enquiries.

Providing an understanding of all IVF services provided by City Fertility

Application Process:

If this opportunity sounds like the perfect fit for you, submit your application now by clicking the 'Apply' button. Alternatively, you can find all our opportunities at City Fertility Career Opportunities:

City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement. ** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. ** All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

  • Barista and Team Member

    2 weeks ago

    Newstead, Queensland, Australia Drowsy Mother Coffee Full time $104,000 - $130,878 per year

    Full-Time Barista & Medical Secretary TraineeLocation: Newstead, BrisbaneWe are seeking a dedicated and motivated professional to join our team in a unique dual position as Barista and Medical Secretary Trainee. Based at our modern medical practice in Newstead, this permanent full-time role provides an excellent opportunity to utilise your hospitality...

  • Medical Receptionist

    2 weeks ago

    Newstead, Queensland, Australia Genesis Women's Health Full time $65,000 - $75,000 per year

    Medical Receptionist – IVF & Gynaecology PracticeWe are a boutique specialist practice, run by a dedicated Specialist alongside a highly experienced Practice Manager. Our priority is to deliver compassionate, personalised care to patients throughout their fertility journey. We are currently seeking a professional, highly organised Medical Receptionist to...

  • Senior FAC Coordinator

    4 days ago

    Newstead, Queensland, Australia City Fertility Ltd Full time $90,000 - $120,000 per year

    Introduction:Are you passionate about helping people navigate their path to parenthood? We are seeking a Senior FAC Coordinator to lead the daily operations of our Fertility Advice Centre (FAC) in Newstead. In this pivotal role, you will be the first point of contact for clients, ensuring a seamless and supportive experience while driving operational...

  • Service Scheduler

    2 weeks ago

    Newstead, Queensland, Australia Pulse Electrical Full time $60,000 - $80,000 per year

    We're Hiring: Service Scheduler Are you a strategic thinker with a talent for logistics, client management, and delivering premium service? We're seeking a Service Scheduler to join our high-performing electrical company, working with some of the industry's most respected technicians and commercial clients. This is a key position within our Operations...

  • Central Donor Team Leader

    2 weeks ago

    Newstead, Queensland, Australia City Fertility Ltd Full time $104,000 - $130,878 per year

    Introduction:This is a unique opportunity to join a purpose-driven healthcare organisation in a team leader role that blends strategic oversight, operational excellence and team development. Based in our Newstead office, you will manage a high-performing team across donor brands including Addam Donor Bank, Eeve Donor Bank, Sperm Donors Australia, and Egg...

  • Member Services Support Officer

    4 days ago

    Newstead, Queensland, Australia Marsh McLennan Full time $60,000 - $90,000 per year

    An exciting opportunity has become available for a Member Services Support Officer to join our Public Sector team in Brisbane on a full-time, permanent basis.This role will provide administrative and customer service support to a portfolio of local government scheme members. Ideally someone in their early career who has strong organisational and customer...

  • Team Leader

    4 days ago

    Newstead, Queensland, Australia City Fertility Full time $90,000 - $120,000 per year

    What we Offer:Extensive support networksParental Leave and Fertility Benefits ProgramProfessional development and career development opportunitiesAccess to an Employee Assistance Program for physical, mental, social, family and financial supportThis role would suit someone with a genuine interest in fertility or women's health. Based in our Brisbane head...

  • Central Donor Manager

    2 weeks ago

    Newstead, Queensland, Australia City Fertility Ltd Full time $90,000 - $120,000 per year

    Introduction:This is a unique opportunity to join a purpose-driven healthcare organisation in a leadership role that blends strategic oversight, operational excellence and team development. Based in our Newstead office, you will manage a high-performing team across donor brands including Addam Donor Bank, Eeve Donor Bank, Sperm Donors Australia, and Egg...

  • Receptionist

    2 weeks ago

    Newstead, Queensland, Australia Body Dezign House Full time $45,000 - $60,000 per year

    Company DescriptionBody Dezign House offers permanent hair removal services for all genders, and innovative fat removal treatments for body reshaping. We use cutting edge technology to provide excellent results for our clients. Schedule a complimentary consultation with our Doctor to learn more about our services.Role DescriptionThis is a casual role for a...

  • Concierge

    3 weeks ago

    Newstead, Queensland, Australia Aveo Full time

    Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for...