Analyst Insights and Data

Business Unit:
**Performance Support**
- Function:
**Operations**
- Job Code:
**702345**

**Analyst - Insights & Data**
- ** 2 full-time vacancies - ongoing and fixed term**
- ** Partner and collaborate with the wider business
- building strong relationships with a range of stakeholders**
- ** Salary range between $90,437 - $100,603 depending on experience**

**Our Company**

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

**The Role**

As the Insights & Data Analyst, you are integral to the success of V/Line’s Operations Group.

The role is responsible for ensuring the integrity and accuracy of operational data such as train punctuality and reliability, rail and coach patronage or customer feedback/research through collation, preparation, monitoring, and analysis.

Additionally, you will create insightful presentations for leaders across various divisions and management levels.

**Key accountabilities include**:

- ** Develop and Maintain Reporting Solutions**: Enhance and develop reporting solutions using Microsoft Power BI and design, develop, and maintain data repositories and visualisation platforms.
- ** Data Management and Analysis**: Review data sources, establish consistent measures, perform data cleansing and remediation activities, and analyse performance changes to assess their impact on reliability and customer experience.
- ** Stakeholder Engagement**: Respond to ad-hoc queries from internal and external stakeholders, including the Minister's Office and the Department of Transport & Planning, and provide key insights through data visualization tools.
- ** Process Automation**:Automate and document repetitive tasks.
- ** Operational Improvement**: Assist in establishing effective systems to reduce operational impacts, participate in daily communication forums to resolve network delays, and ensure improvement initiatives align with V/Line’s business and strategic operations plans.
- ** Support Business Improvement**: Participate in and support V/Line’s ongoing business improvement processes.

**About you**

We are seeking a detail-oriented professional to maintain the integrity and accuracy of our operational data and build strong stakeholder relationships to support and collaborate with different departments across the business.
- Effective relationship management and problem-solving ability with senior business stakeholders
- Advanced Power BI and Data visualisation skills.
- Excellent communication, consultative and problem-solving skills
- A growth mindset of continuous learning and improvement, ability to adapt to change
- Strong SQL and DAX. Python and Microsoft Fabric knowledge would be a plus.
- High attention to detail, with the ability to compile and complete reports
- Relevant experience of business analysis, data management, statistical modelling
- Experience in facilitating presentations
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

**Why V/Line**

**In addition to free myki travel, we offer**:

- ** Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.
- ** Huge potential** - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- ** Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- ** Collaborative team** - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- ** Flexible working** - We support flexible working. Work in a way that supports you to thrive in your role.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.

We proudly acknowledge the First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their El