Insights Analyst

3 weeks ago

Melbourne, Australia ClearCompany Full time

Overview

Insights Analyst - 3-Month Contract

Melbourne (preferred) or Sydney | Hybrid (3 days in office)

About the Company

This is a specialty underwriting agency with a strong reputation for agility, expertise, and customer-focused innovation. Backed by global capacity providers and offering more than 20 insurance products nationwide, the company thrives on independence, fast decision-making, and delivering tailored solutions that set it apart in the market.

About the Role

We are seeking an Insights Analyst to join the Sales & Marketing team, ideally based in Melbourne, though Sydney candidates will also be considered. In this role, you/'ll turn complex data into actionable insights that shape customer engagement, retention, and conversion strategies across a dynamic insurance portfolio. You will work hands-on with CRM, campaign, and customer journey data to deliver analysis, reporting, and predictive modelling that guide real business outcomes.

This position is being offered as a 3-month contract, working on a hybrid model with three office days per week.

Key Responsibilities

- Extract, clean, and analyse structured and semi-structured data from HubSpot CRM, quoting/rating systems, marketing automation platforms, support channels, and Power BI.

- Build and maintain dashboards and reports to track campaign ROI, email engagement, customer lifecycle trends, and behavioural insights.

- Conduct cohort and segmentation analyses to identify high-value customers and behavioural patterns.

- Develop and refine predictive models, such as lead scoring, churn prediction, and upsell propensity.

- Apply A/B testing and statistical methods to measure campaign performance and inform future strategy.

About You

- You will be a data-driven problem solver who can translate complex findings into practical insights for marketing and sales stakeholders.

- Minimum 3 years' experience as an Insights Analyst or Data Analyst, ideally with exposure to CRM or marketing/sales analytics.

- Strong working knowledge of HubSpot CRM (or similar platforms), including data structures, workflows, APIs, and reporting.

- Proficiency with data visualisation tools (Power BI or HubSpot reporting).

- Solid understanding of marketing funnel metrics, customer segmentation, and B2B/B2C sales cycles.

- Experience with A/B testing, statistical analysis, and applied machine learning methods.

Why Join

This is a chance to make an immediate impact in a business that blends insurance expertise with cutting-edge data innovation. If you are passionate about turning data into action and thrive in a fast-paced, collaborative environment, we want to hear from you.

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